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EXIN EX0-001 Online Practice Questions and Exam Preparation

EX0-001 Exam Details

  • Exam Code
    :EX0-001
  • Exam Name
    :ITIL Foundation (syllabus 2011)
  • Certification
    :EXIN Certifications
  • Vendor
    :EXIN
  • Total Questions
    :429 Q&As
  • Last Updated
    :May 27, 2026

EXIN EX0-001 Online Questions & Answers

  • Question 311:

    Which stage of the change management process deals with what should be done if the change is unsuccessful?

    A. Remediation planning
    B. Categorization
    C. Prioritization
    D. Review and close

  • Question 312:

    What should a service always deliver to customers?

    A. Applications
    B. Infrastructure
    C. Value
    D. Resources

  • Question 313:

    Which of the following is NOT defined as part of every process?

    A. Roles
    B. Inputs and outputs
    C. Functions
    D. Metrics

  • Question 314:

    Which of the following should IT service continuity strategy be based on?

    1.

    Design of the service metrics

    2.

    Business continuity strategy

    3.

    Business impact analysis (BIA)

    4.

    Risk assessment

    A. 1, 2 and 4 only
    B. 1, 2 and 3 only
    C. 2, 3 and 4 only
    D. 1, 3 and 4 only

  • Question 315:

    In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

    A. Service Transition
    B. Service Design
    C. Service Strategy
    D. Service Operation

  • Question 316:

    Why is it important for service providers to understand patterns of business activity (PBA)?

    A. PBA are based on organizational roles and responsibilities
    B. IT service providers CANNOT schedule changes until they understand PBA
    C. Demand for the services delivered by service providers are directly influenced by PBA
    D. Understanding PBA is the only way to enable accurate service level reporting

  • Question 317:

    A Service design package (SDP) would normally be produced for which of the following?

    1.

    A new IT service

    2.

    A major change to an IT service

    3.

    An emergency change to an IT service

    4.

    An IT service retirement

    A. 2, 3 and 4 only
    B. 1, 2 and 4 only
    C. None of the above
    D. All of the above

  • Question 318:

    Customer perceptions and business outcomes help to define what?

    A. The value of a service
    B. Governance
    C. Total cost of ownership (TCO)
    D. Key performance indicators (KPIs)

  • Question 319:

    Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?

    A. Extreme focus on cost
    B. Extreme focus on responsiveness
    C. Vendor focused
    D. Extreme internal focus

  • Question 320:

    Which of the following would be most useful in helping to implement a workaround as quickly as possible?

    A. A capacity database
    B. A definitive media library
    C. A request for change
    D. A known error database

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