EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 301:

  The group that authorizes changes that must be installed faster than the normal process is called the?

  A. Emergency CAB (ECAB)
  B. Urgent Change Authority (UCA)
  C. Urgent Change Board (UCB)
  D. CAB Emergency Committee (CAB/EC)
  A. Emergency CAB (ECAB)

• Question 302:

  What does a service always deliver to customers?

  A. Applications
  B. Infrastructure
  C. Value
  D. Resources
  C. Value

• Question 303:

  Which one of the following is concerned with policy and direction?

  A. Capacity management
  B. Governance
  C. Service design
  D. Service level management
  B. Governance

• Question 304:

  Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

  A. Service operation
  B. Service transition
  C. Continual service improvement
  D. Service strategy
  C. Continual service improvement

• Question 305:

  In which of the following should details of a workaround be documented?

  A. The service level agreement (SLA)
  B. The problem record
  C. The availability management information system
  D. The IT service plan
  B. The problem record

• Question 306:

  Which of these statements about Service Desk staff is CORRECT?

  A. Service Desk staff should be recruited from people who have high levels of technical skill to minimize the cost of training them
  B. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to keep them in the role where they have been trained
  C. The Service Desk can often be used as a stepping stone for staff to move into other more technical or supervisory roles
  D. The Service Desk should try to have a high level of staff turnover as the training requirements are low and this helps to minimize salaries
  C. The Service Desk can often be used as a stepping stone for staff to move into other more technical or supervisory roles

• Question 307:

  Which one of the following is the CORRECT set of steps for the continual service improvement approach?

  A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
  B. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
  C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
  D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
  D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

• Question 308:

  What are the publications that provide guidance specific to industry sectors and organization types known as?

  A. The Service Strategy and Service Transition books
  B. The ITIL Complementary Guidance
  C. The Service Support and Service Delivery books
  D. Pocket Guides
  B. The ITIL Complementary Guidance

• Question 309:

  Where should the following information be stored?

  1.

  The experience of staff

  2.

  Records of user behaviour

  3.

  Supplier's abilities and requirements

  4.

  User skill levels

  A. The forward schedule of change
  B. The service portfolio
  C. A configuration management database (CMDB)
  D. The service knowledge management system (SKMS)
  D. The service knowledge management system (SKMS)

• Question 310:

  Which one of the following is the BEST definition of an event?

  A. Any change of state that has significance for the management of a configuration item (CI) or IT service
  B. An unplanned interruption to an IT service or a reduction in the quality of an IT service
  C. The unknown cause of one or more incidents that have an impact on an IT service
  D. Reducing or eliminating the cause of an incident or problem
  A. Any change of state that has significance for the management of a configuration item (CI) or IT service