EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 291:

  Which of the following should be done when closing an incident?

  1.

  Check the incident categorization and correct it if necessary

  2.

  Check that the user is satisfied with the outcome

  A. 1 only
  B. Both of the above
  C. 2 only
  D. Neither of the above
  B. Both of the above

• Question 292:

  Which of the following statements is CORRECT for every process?

  1.

  It delivers its primary results to a customer or stakeholder

  2.

  It defines activities that are executed by a single function

  A. Both of the above
  B. 1 only
  C. Neither of the above
  D. 2 only
  B. 1 only

• Question 293:

  Which one of the following is NOT an aim of the change management process?

  A. To ensure the impact of changes are understood
  B. To ensure that changes are recorded and evaluated
  C. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
  D. To deliver and manage IT services at agreed levels to business users
  D. To deliver and manage IT services at agreed levels to business users

• Question 294:

  The BEST processes to automate are those that are:

  A. Carried out by Service Operations
  B. Carried out by lots of people
  C. Critical to the success of the business mission
  D. Simple and well understood
  D. Simple and well understood

• Question 295:

  What is the Service Pipeline?

  A. All services that are at a conceptual or development stage
  B. All services except those that have been retired
  C. All services that are contained within the Service Level Agreement (SLA)
  D. All complex multi-user services
  A. All services that are at a conceptual or development stage

• Question 296:

  The design of IT services requires the effective and efficient use of what?

  A. People, process, partners, performance
  B. Performance, process, products, plans
  C. People, process, products, partners
  D. People, products, plans, partners
  C. People, process, products, partners

• Question 297:

  Which one of the following is an objective of service transition?

  A. To negotiate service levels for new services
  B. To ensure that service changes create the expected business value
  C. To minimize the impact of service outages on day-to-day business activities
  D. To plan and manage entries in the service catalogue
  B. To ensure that service changes create the expected business value

• Question 298:

  Which of the following is NOT an objective of the Operations Management function?

  A. Swift application of skills to diagnose any IT Operations failures that occur
  B. Regular scrutiny and improvements to achieve improved service at reduced costs
  C. First line Incident investigation and diagnosis logged by users
  D. Maintenance of status quo to achieve stability of day to day processes and activities
  C. First line Incident investigation and diagnosis logged by users

• Question 299:

  Which one of the following are the two primary elements that create value for customers?

  A. Value on investment (VOI) and return on investment (ROI)
  B. Customer and user satisfaction
  C. Service requirements and warranty
  D. Resources and capabilities
  D. Resources and capabilities

• Question 300:

  Which one of the following statements is CORRECT?

  A. The configuration management system is part of the known error database
  B. The service knowledge management system is part of the configuration management system
  C. The configuration management system is part of the service knowledge management system
  D. The configuration management system is part of the configuration management database
  C. The configuration management system is part of the service knowledge management system