EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 281:

  Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?

  1.

  Providing an understanding of what strategy is

  2.

  Ensuring a working relationship between the customer and service provider

  3.

  Defining how value is created

  A. 1 only
  B. 2 only
  C. 3 only
  D. All of the above
  D. All of the above

• Question 282:

  Which of the following are within the scope of service asset and configuration management?

  1.

  Identification of configuration items (CIs)

  2.

  Recording relationships between CIs

  3.

  Recording and control of virtual CIs

  4.

  Approving finance for the purchase of software to support service asset and configuration management

  A. 1, 2 and 3 only
  B. All of the above
  C. 1, 2 and 4 only
  D. 3 and 4 only
  A. 1, 2 and 3 only

• Question 283:

  Which of the following identify the purpose of business relationship management?

  1.

  To establish and maintain a business relationship between service provider and customer

  2.

  To identify customer needs and ensure that the service provider is able to meet

  A. Both of the above
  B. 1 only
  C. 2 only
  D. Neither of the above
  A. Both of the above

• Question 284:

  Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

  A. Do
  B. Perform
  C. Implement
  D. Measure
  A. Do

• Question 285:

  Which of the following are aspects of Service Design?

  1.

  Architectures

  2.

  Technology

  3.

  Service Management processes

  4.

  Metrics

  A. 1 only
  B. 2 and 3 only
  C. 1, 2 and 4 only
  D. All of the above
  D. All of the above

• Question 286:

  Which of the following BEST describes the purpose of access management?

  A. To provide a channel for users to request and receive standard services
  B. Provides the rights for users to be able to use a service or group of services
  C. To prevent problems and resulting Incidents from happening
  D. To detect security events and make sense of them
  B. Provides the rights for users to be able to use a service or group of services

• Question 287:

  Where should the definitive authorized versions of all media Configuration Items (CIs) be stored and protected?

  A. Definitive Media Library
  B. Definitive Software Store
  C. Service Knowledge Management System
  D. Software Secure Library
  A. Definitive Media Library

• Question 288:

  Which process would be used to compare the value that newer services have offered over those they have replaced?

  A. Availability management
  B. Capacity management
  C. Service portfolio management
  D. Service catalogue management
  C. Service portfolio management

• Question 289:

  A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

  A. Yes: for information purposes, a known error record can be created at any time it is prudent to do so
  B. No: the Known Error should be created before the problem is logged
  C. No: a known error record is created when the original incident is raised
  D. No: a known error record should be created with the next release of the service
  A. Yes: for information purposes, a known error record can be created at any time it is prudent to do so

• Question 290:

  Which one of the following is the purpose of service level management?

  A. To carry out the service operations activities needed to support current IT services
  B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
  C. To create and populate a service catalogue
  D. To ensure that an agreed level of IT service is provided for all current IT services
  D. To ensure that an agreed level of IT service is provided for all current IT services