EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 271:

  Which of the following BEST describes service strategies value to the business?

  A. Allows higher volumes of successful change
  B. Reduction in unplanned costs through optimized handling of service outages
  C. Reduction in the duration and frequency of service outages
  D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
  D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

• Question 272:

  Which process is responsible for discussing reports with customers showing whether services have met their targets?

  A. Continual service improvement
  B. Change management
  C. Service level management
  D. Availability management
  C. Service level management

• Question 273:

  Which areas of service management can benefit from automation?

  1.

  Design and modeling

  2.

  Reporting

  3.

  Pattern recognition and analysis

  4.

  Detection and monitoring

  A. 1, 2 and 3 only
  B. 1, 3 and 4 only
  C. 2, 3 and 4 only
  D. All of the above
  D. All of the above

• Question 274:

  Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

  A. Service level management
  B. Financial management
  C. Demand management
  D. Risk management
  B. Financial management

• Question 275:

  Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?

  A. Service Operation
  B. Capacity Management
  C. Service Design
  D. Availability Management
  A. Service Operation

• Question 276:

  Which process is responsible for providing the rights to use an IT service?

  A. Incident management
  B. Access management
  C. Change management
  D. Request fulfillment
  B. Access management

• Question 277:

  What is the definition of an Alert?

  A. An error message to the user of an application
  B. An audit report that indicates areas where IT is not performing according to agreed procedures
  C. A warning that a threshold has been reached or that something has changed
  D. A type of Incident
  C. A warning that a threshold has been reached or that something has changed

• Question 278:

  Which of the following is not a service desk type recognized in the service operation volume of ITIL?

  A. Local
  B. Centralized
  C. Outsourced
  D. Virtual
  C. Outsourced

• Question 279:

  Which of the following combinations covers all the roles in Service Asset and Configuration Management?

  A. Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager; Configuration Analyst; CMS/tools Administrator
  B. Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator
  C. Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change Manager
  D. Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator; Financial Asset Manager
  B. Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator

• Question 280:

  Service Acceptance criteria are used to?

  A. Ensure the design stage of the Lifecycle
  B. Ensure Portfolio Management is in place
  C. Ensure delivery and support of a service
  D. Ensure service Key Performance Indicators (KPIs) are reported
  C. Ensure delivery and support of a service