EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 261:

  What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

  A. The change authorization board
  B. The change advisory board
  C. The change implementer
  D. The change manager
  B. The change advisory board

• Question 262:

  Which of the following statements MOST correctly identifies the scope of design coordination activities?

  A. Only changes that introduce new services are included
  B. All changes are mandated to be included
  C. Only changes to business critical systems are included
  D. Any changes that would benefit the organization are included
  D. Any changes that would benefit the organization are included

• Question 263:

  Which statement BEST represents the guidance on incident logging?

  A. Incidents must only be logged if a resolution is not immediately available
  B. Only incidents reported to the service desk can be logged
  C. All incidents must be fully logged
  D. The service desk decide which incidents to log
  C. All incidents must be fully logged

• Question 264:

  Which of the following is the best definition of service management?

  A. The ability to keep services highly available to meet the business needs
  B. A set of specialized organizational capabilities for providing value to customers in the form of services
  C. A complete set of all the documentation required to deliver world class services to customers
  D. An internationally recognized methodology to provide valuable services to customers
  B. A set of specialized organizational capabilities for providing value to customers in the form of services

• Question 265:

  Which one of the following includes four stages called Plan, Do, Check and Act?

  A. The Deming Cycle
  B. The continual service improvement approach
  C. The seven-step improvement process
  D. The service lifecycle
  A. The Deming Cycle

• Question 266:

  Which of the following statements is CORRECT?

  A. IT Service Continuity Management can only take place once Business Continuity Management has been established
  B. Where Business Continuity Management is established, business continuity considerations should form the focus for IT Service Continuity Management
  C. Business Continuity Management and IT Service Continuity Management must be established at the same time
  D. IT Service Continuity Management is not required when IT is outsourced to a third party provider
  B. Where Business Continuity Management is established, business continuity considerations should form the focus for IT Service Continuity Management

• Question 267:

  Which one of the following statements about incident reporting and logging is CORRECT?

  A. Incidents can only be reported by users
  B. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
  C. All calls to the service desk must be logged as incidents
  D. Incidents reported by technical staff must also be logged as problems
  B. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

• Question 268:

  The BEST description of the guidance provided by Service Design is?

  A. The design and development of new services
  B. The design and development of service improvements
  C. The design and development of services and service management processes
  D. The day-to-day operation and support of services
  C. The design and development of services and service management processes

• Question 269:

  Which of these recommendations is best practice for service level management?

  1.

  Include legal terminology in service level agreements (SLAs)

  2.

  It is NOT necessary to be able to measure all the targets in an SLA

  A. 1 only
  B. 2only
  C. Both of the above
  D. Neither of the above
  D. Neither of the above

• Question 270:

  Which Functions are included in IT operations management?

  A. Network management and application management
  B. Technical management and change management
  C. IT operations control and facilities management
  D. Facilities management and release management
  C. IT operations control and facilities management