EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 251:

  Which of the following would commonly be in a contract underpinning an IT service? 1) Marketing information 2) Contract description and scope 3) Responsibilities and dependencies

  A. 1 and 2 only
  B. 1 and 3 only
  C. 2 and 3 only
  D. None of the above
  C. 2 and 3 only

• Question 252:

  Which of the following is NOT an objective of service transition?

  A. To ensure that a service can be operated, managed and supported
  B. To provide training and certification in project management
  C. To provide quality knowledge and information about services and service assets
  D. To plan and manage the capacity and resource requirements to manage a release
  B. To provide training and certification in project management

• Question 253:

  How is the Service Catalogue used to add value to the service provider organization?

  A. Providing a central source of information on the IT services delivered
  B. Showing the business impact of a change
  C. Displaying the relationships between configuration items
  D. To predict the root cause of issues in the IT infrastructure
  A. Providing a central source of information on the IT services delivered

• Question 254:

  Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

  A. Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
  B. Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
  C. Produce and maintain all necessary Service Transition packages
  D. Measuring the effectiveness and efficiency of Service Design and the supporting processes
  C. Produce and maintain all necessary Service Transition packages

• Question 255:

  What is the objective of Access Management?

  A. To provide security staff for Data Centers and other buildings
  B. To manage access to computer rooms and other secure locations
  C. To manage access to the Service Desk
  D. To manage the right to use a service or group of services
  D. To manage the right to use a service or group of services

• Question 256:

  Which of the following is a responsibility of Supplier Management?

  A. Development, negotiation and agreement of contracts.
  B. Development, negotiation and agreement of Organizational Level Agreements
  C. Development, negotiation and agreement of Service Level Agreements.
  D. Development, negotiation and agreement of Service Portfolio
  A. Development, negotiation and agreement of contracts.

• Question 257:

  Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

  A. Service design
  B. Service transition
  C. Continual service improvement
  D. Service operation
  A. Service design

• Question 258:

  One of the five major aspects of Service Design is the design of the service solutions. It includes?

  A. Requirements, resources and capabilities needed and agreed
  B. Only requirements needed and agreed
  C. Only capabilities needed and agreed
  D. Only resources and capabilities needed
  A. Requirements, resources and capabilities needed and agreed

• Question 259:

  What is most likely to cause a loss of faith in the Service Level Management process?

  A. Measurements that match the customer's perception of the service
  B. Clear, concise, unambiguous wording in the Service Level Agreements(SLAs)
  C. Inclusion of items in the SLA that cannot be effectively measured
  D. Involving customers in drafting Service Level Requirements
  C. Inclusion of items in the SLA that cannot be effectively measured

• Question 260:

  Which one of the following statements about incident reporting and logging is CORRECT?

  A. Incidents can only be reported by users
  B. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
  C. All calls to the service desk must be logged as incidents
  D. Incidents reported by technical staff must also be logged as problems
  B. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service