EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 211:

  Removing or restricting rights to use an IT Service is the responsibility of which process?

  A. Access Management
  B. Incident Management
  C. Request Fulfillment
  D. Change Management
  A. Access Management

• Question 212:

  Which one of the following is concerned with policy and direction?

  A. Capacity management
  B. Governance
  C. Service design
  D. Service level management
  B. Governance

• Question 213:

  Where would you expect incident resolution targets to be documented?

  A. A service level agreement (SLA)
  B. A request for change (RFC)
  C. The service portfolio
  D. A service description
  A. A service level agreement (SLA)

• Question 214:

  Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

  A. The Service Desk Manager
  B. The Service Manager
  C. The Request Fulfillment Process Manager
  D. The Request Fulfillment Process Owner
  D. The Request Fulfillment Process Owner

• Question 215:

  Which of the following identifies the purpose of design coordination?

  A. Provide a single point of control for all activities and processes within the service design stage of the lifecycle
  B. Ensuring all service designs have availability designed into them
  C. Designing of all the links between every service design process and all other processes in the service lifecycle
  D. Control of all supplier relationships from design right through to the production environment
  A. Provide a single point of control for all activities and processes within the service design stage of the lifecycle

• Question 216:

  Which of the following statements MOST correctly identifies the scope of design coordination activities?

  A. Only changes that introduce new services
  B. It is mandatory that all changes are subject to design coordination activity
  C. Only changes to business critical systems
  D. Any change that the organization believes could benefit
  D. Any change that the organization believes could benefit

• Question 217:

  A process owner is responsible for which of the following?

  1.

  Defining the process strategy

  2.

  Assisting with process design

  3.

  Improving the process

  4.

  Performing all activities involved in a process

  A. 2, 3 and 4 only
  B. All of the above
  C. 1, 2 and 3 only
  D. 1, 2 and 4 only
  C. 1, 2 and 3 only

• Question 218:

  To add value to the business, what are the four reasons to monitor and measure?

  A. Evaluate; Diagnose; Justify; Intervene
  B. Validate; Direct; Justify; Improve
  C. Validate; Direct; Justify; Intervene
  D. Evaluate; Direct; Justify; Improve
  C. Validate; Direct; Justify; Intervene

• Question 219:

  Which of the following activities is NOT a part of the Deming Cycle?

  A. Act
  B. Plan
  C. Do
  D. Coordinate
  D. Coordinate

• Question 220:

  What is the result of carrying out an activity, following a process or delivering an IT service known as?

  A. Outcome
  B. Incident
  C. Change
  D. Problem
  A. Outcome