EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 201:

  Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

  A. Service level management
  B. Change management
  C. Incident management
  D. Service asset and configuration management
  D. Service asset and configuration management

• Question 202:

  Which processes are responsible for the regular review of underpinning contracts?

  A. Supplier management and service level management
  B. Supplier management and change management
  C. Availability management and service level management
  D. Supplier management and availability management
  A. Supplier management and service level management

• Question 203:

  Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?

  A. Continual Service Improvement
  B. Service Transition
  C. Service Design
  D. Service Operation
  D. Service Operation

• Question 204:

  Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

  A. Internal
  B. External
  C. Service desk
  D. Shared services unit
  C. Service desk

• Question 205:

  Which of the following are objectives of Service Design?

  1) Design Services to satisfy business objectives.

  2) Identify and manage risk.

  3) Design effective and efficient processes

  4) Design a secure and resilient IT infrastructure.

  A. 1 Only
  B. 2 and 3 only.
  C. 1, 2 and 4 only.
  D. All of the above
  D. All of the above

• Question 206:

  In the phrase "People, Processes, Products and Partners". Products refers to:

  A. IT Infrastructure and Applications
  B. Services, technology and tools
  C. Goods provided by third parties to support the IT Services
  D. All assets belonging to the Service Provider
  B. Services, technology and tools

• Question 207:

  Which one of the following would NOT be defined as part of every process?

  A. Roles
  B. Inputs and outputs
  C. Functions
  D. Metrics
  C. Functions

• Question 208:

  What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

  A. Employers
  B. Stakeholders
  C. Regulators
  D. Accreditors
  B. Stakeholders

• Question 209:

  Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

  A. A service option
  B. A service transition package (STP)
  C. A service design package (SDP)
  D. A service charter
  C. A service design package (SDP)

• Question 210:

  Which of the following does the Availability Management process include?

  1.

  Ensuring services are able to meet availability targets

  2.

  Monitoring and reporting actual availability

  3.

  Improvement activities, to ensure that services continue to meet or exceed their availability goals

  A. 1 only
  B. All of the above
  C. 1 and 2 only
  D. 1 and 3 only
  B. All of the above