EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 231:

  Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and service management processes?

  A. Plan
  B. Do
  C. Check
  D. Act
  A. Plan

• Question 232:

  Which of the following areas would not be supported by a Service Design tool?

  A. Software design
  B. Process design
  C. Environment design
  D. Strategy design
  B. Process design

• Question 233:

  What is the primary focus of the business management?

  A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
  B. Review of all capacity supplier agreements and underpinning contracts with supplier management
  C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
  D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
  D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

• Question 234:

  Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

  A. Where are we now?
  B. Where do we want to be?
  C. How do we get there?
  D. Did we get there?
  B. Where do we want to be?

• Question 235:

  The consideration of value creation is a principle of which stage of the service lifecycle?

  A. Continual service improvement
  B. Service strategy
  C. Service design
  D. Service transition
  B. Service strategy

• Question 236:

  Which reason describes why ITIL is so successful?

  A. The five ITIL volumes are concise
  B. It is not tied to any particular vendor platform
  C. It tells service providers exactly how to be successful
  D. It is designed to be used to manage projects
  B. It is not tied to any particular vendor platform

• Question 237:

  A plan for managing the end of a supplier contract should be created when?

  A. The contract is being negotiated
  B. The contract is about to be ended
  C. The Supplier Manager decides that there is a risk the contract might need to end soon
  D. The contract has been agreed
  A. The contract is being negotiated

• Question 238:

  Who owns the specific costs and risks associated with providing a service?

  A. The Service Provider
  B. The Service Level Manager
  C. The Customer
  D. The Finance department
  A. The Service Provider

• Question 239:

  Which of the following is an objective of business relationship management?

  A. To identify patterns of business activity
  B. To ensure high levels of customer satisfaction
  C. To secure funding to manage the provision of services
  D. To ensure strategic plans for IT services exist
  B. To ensure high levels of customer satisfaction

• Question 240:

  Which of the following is the BEST description of a Business Case?

  A. A decision support and planning tool that projects the likely consequences of a business action
  B. A portable device designed for the secure storage and transportation of important documents
  C. A complaint by the business about a missed service level.
  D. The terms and conditions in an IT outsource contract.
  A. A decision support and planning tool that projects the likely consequences of a business action