EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 221:

  Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?

  A. Service Design
  B. Service Transition
  C. Service Strategy
  D. Service Operation
  C. Service Strategy

• Question 222:

  Which of the following is an enabler of best practice?

  A. Standards
  B. Technology
  C. Academic research
  D. Internal experience
  B. Technology

• Question 223:

  Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

  A. The Request Fulfillment Process Manager
  B. The Request Fulfillment Process Owner
  C. The Service Manager
  D. The Service Desk Manager
  B. The Request Fulfillment Process Owner

• Question 224:

  Which of the following are benefits to the business of implementing service transition?

  1.

  Better reuse and sharing of assets across projects and resources

  2.

  Reduced cost to design new services

  3.

  Result in higher volume of successful changes

  A. 1 and 2 only
  B. 2 and 3 only
  C. 1 and 3 only
  D. None of the above
  C. 1 and 3 only

• Question 225:

  Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

  A. To decide how IT will engage with suppliers during the service lifecycle
  B. To proactively prevent all outages to IT services
  C. To design and build processes which will meet business needs
  D. To deliver and manage IT services at agreed levels to business users and customers
  D. To deliver and manage IT services at agreed levels to business users and customers

• Question 226:

  Within the Continual Service Improvement (CSI) 7 step improvement process, data needs to be gathered and analyzed from which other area of the lifecycle in order to answer the question "Did we get there?"

  A. Service Strategy
  B. Service Design
  C. Service Operation
  D. Service Transition
  C. Service Operation

• Question 227:

  Which of the following is NOT an objective of problem management?

  A. Minimizing the impact of incidents that cannot be prevented
  B. Preventing problems and resulting incidents from happening
  C. Eliminating recurring incidents
  D. Restoring normal service operation as quickly as possible
  D. Restoring normal service operation as quickly as possible

• Question 228:

  Which of the following statements is INCORRECT?

  A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases (CMDB)
  B. The SKMS is part of the Configuration Management System (CMS)
  C. The SKMS can include data on the performance of the organization
  D. The SKMS can include user skill levels
  B. The SKMS is part of the Configuration Management System (CMS)

• Question 229:

  Which of these statements about Service Desk staff is CORRECT?

  A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize the cost of training them
  B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or supervisory roles
  C. The Service Desk should try to have a high level of staff turnover as the training requirements are low and this helps to minimize salaries
  D. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to keep them in the role where they have been trained
  B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or supervisory roles

• Question 230:

  Which process is responsible for managing relationships with vendors?

  A. Change management
  B. Service portfolio management
  C. Supplier management
  D. Continual service improvement
  C. Supplier management