EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 191:

  Which of the following CANNOT be stored and managed by a tool?

  A. Data
  B. Wisdom
  C. Information
  D. Knowledge
  B. Wisdom

• Question 192:

  Customer perceptions and business outcomes help lo define what?

  A. The value off a service
  B. Governance
  C. Total cost of ownership (TCO)
  D. Key performance indicators (KPIs)
  A. The value off a service

• Question 193:

  Which process would you MOST expect to be involved in the management of Underpinning Contracts?

  A. IT Designer/Architect
  B. Process Manager
  C. Service Catalogue Manager
  D. Supplier Manager
  D. Supplier Manager

• Question 194:

  Which of the following is an example of capabilities?

  A. Menu driven range of facilities used to access service requests
  B. Calls to the service desk to register standard changes
  C. A software update downloaded automatically to all laptops in an organization
  D. Software to allow programmers to debug code
  B. Calls to the service desk to register standard changes

• Question 195:

  Which process or function is responsible for monitoring activities and events in the IT infrastructure?

  A. Service level management
  B. IT operations management
  C. Capacity management
  D. Incident management
  B. IT operations management

• Question 196:

  What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

  A. Employers
  B. Stakeholders
  C. Regulators
  D. Accreditors
  B. Stakeholders

• Question 197:

  Which statement about the service portfolio is TRUE?

  A. The service portfolio includes ail services except those managed by third parties
  B. It is an integral part of the service catalogue
  C. It allows the organization unlimited resources when planning for new service deployments
  D. It represents all resources presently engaged or being released in various stages of the service lifecycle
  D. It represents all resources presently engaged or being released in various stages of the service lifecycle

• Question 198:

  In which of the following areas would ITIL complementary guidance provide assistance?

  1.

  Adapting best practice for specific industry sectors

  2.

  Integrating ITIL with other operating models

  A. Both of the above
  B. Neither of the above
  C. Option 1 only
  D. Option 2 only
  A. Both of the above

• Question 199:

  Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

  A. To ensure that a service can be managed and operated in accordance with constraints specified during design
  B. To design and develop capabilities for service management
  C. To provide good-quality knowledge and information about services
  D. To plan the resources required to manage a release
  B. To design and develop capabilities for service management

• Question 200:

  Which one of the following is the BEST description of a major incident?

  A. An incident which is so complex that it requires root cause analysis before a workaround can be found
  B. An incident which requires a large number of people to resolve
  C. An incident logged by a senior manager
  D. An incident which has a high priority or a high impact on the business
  D. An incident which has a high priority or a high impact on the business