EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 181:

  Which of the following processes are performed by the service desk?

  1.

  Capacity management

  2.

  Request fulfillment

  3.

  Demand management

  4.

  Incident management

  A. All of the above
  B. 3 and 4 only
  C. 2 and 4 only
  D. 2 only
  C. 2 and 4 only

• Question 182:

  Which of the following statements is CORRECT?

  1.

  The only phase of the Service Management Lifecycle where value can be measured is Service Operation

  2.

  All of the phases of the lifecycle are concerned with the value of IT services

  A. Both of the above
  B. Neither of the above
  C. 2 only
  D. 1 only
  C. 2 only

• Question 183:

  Which of the following are included within Release and Deployment Models? 1) Roles and responsibilities 2) Template release and deployment 3) Supporting systems, tools and procedures. 4) Handover activities and responsibilities

  A. 1, 2 and 3 only.
  B. 2, 3 and 4 only.
  C. All of the above
  D. 1 and 4 only.
  C. All of the above

• Question 184:

  The definitive media library is the responsibility of:

  A. Facilities management
  B. Access management
  C. Request fulfillment
  D. Service asset and configuration management
  D. Service asset and configuration management

• Question 185:

  Which of the following CANNOT be stored and managed by a tool?

  A. Data
  B. Knowledge
  C. Wisdom
  D. Information
  C. Wisdom

• Question 186:

  What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

  A. Business services
  B. Component services
  C. Supporting services
  D. Customer services
  C. Supporting services

• Question 187:

  Which one of the following do major incidents require?

  A. Separate procedures
  B. Less urgency
  C. Longer timescales
  D. Less documentation
  A. Separate procedures

• Question 188:

  Which of the following is the BEST definition of a Risk?

  A. Something that won't happen
  B. Something that will happen
  C. Something that has happened
  D. Something that might happen
  D. Something that might happen

• Question 189:

  Which of the following is an objective of service transition?

  A. To negotiate service levels for new services
  B. To plan and manage the resource requirements for releases
  C. To provide quality knowledge of incident and problem management
  D. To plan and manage entries in the service catalogue.
  B. To plan and manage the resource requirements for releases

• Question 190:

  Which one of the following would NOT involve event management?

  A. Intrusion detection
  B. Recording and monitoring environmental conditions in the data centre
  C. Recording service desk staff absence
  D. Monitoring the status of configuration items
  C. Recording service desk staff absence