EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 171:

  Which of the following activities is be performed by access management?

  A. Providing physical security for staff data centers and other buildings
  B. Managing access to computer rooms and other secure locations
  C. Managing access to the service desk
  D. Managing the rights to use a service or group of services
  D. Managing the rights to use a service or group of services

• Question 172:

  Which of the following statements is CORRECT?

  A. Process owners are more important to service management than service owners
  B. Service owners are more important to service management than process owners
  C. Service owners are as important to service management as process owners
  D. Process owners and service owners are not required within the same organization
  C. Service owners are as important to service management as process owners

• Question 173:

  Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

  A. People, Process, Partners, Suppliers
  B. People, Process, Products, Technology
  C. People, Process, Products, Partners
  D. People, Products, Technology, Partners
  C. People, Process, Products, Partners

• Question 174:

  Which one of the following is the BEST definition of reliability?

  A. The availability of a service or component
  B. The level of risk that affects a service or process
  C. How long a service or configuration item (CI) can perform its function without failing
  D. How quickly a service or component can be restored to normal working order
  C. How long a service or configuration item (CI) can perform its function without failing

• Question 175:

  Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  A. Event management, incident management, problem management, request fulfilment, and access management
  B. Event management, incident management, change management, and access management
  C. Incident management, problem management, service desk, request fulfilment, and event management
  D. Incident management, service desk, request fulfilment, access management, and event management
  A. Event management, incident management, problem management, request fulfilment, and access management

• Question 176:

  "Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?

  A. Service Operation
  B. Service Strategy
  C. Service Transition
  D. Continual Service Improvement
  C. Service Transition

• Question 177:

  What are the categories of event described in the UIL service operation book?

  A. Informational, scheduled, normal
  B. Scheduled, unscheduled, emergency
  C. Informational, warning, exception
  D. Warning, reactive, proactive
  C. Informational, warning, exception

• Question 178:

  Which of the following CANNOT be provided by a tool?

  A. Knowledge
  B. Information
  C. Wisdom
  D. Data
  C. Wisdom

• Question 179:

  IT Service Continuity strategy should be based on:

  1) Design of the service technology 2) Business continuity strategy 3) Business Impact Analysis 4) Risk assessment

  A. 1, 2 and 4 only
  B. 1, 2 and 3 only
  C. 2, 3 and 4 only
  D. 1, 3 and 4 only
  C. 2, 3 and 4 only

• Question 180:

  Which of the following is the BEST definition of the term service management?

  A. A set of specialized organizational capabilities for providing value to customers in the form of services
  B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
  C. The management of functions within an organization to perform certain activities
  D. Units of organizations with roles to perform certain activities
  A. A set of specialized organizational capabilities for providing value to customers in the form of services