EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 161:

  What is the primary focus of business capacity management?

  A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
  B. Review of all capacity supplier agreements and underpinning contracts with supplier management
  C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
  D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
  D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

• Question 162:

  As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types? 1) An internal service provider embedded within a business unit 2) An internal service provider that provides shared IT services 3) An external service provider

  A. All of the above
  B. 1 and 2 only
  C. 1 and 3 only
  D. 2 and 3 only
  A. All of the above

• Question 163:

  Which of the following is NOT an objective of request fulfillment?

  A. To provide information to users about what services are available and how to request them
  B. To update the service catalogue with services that may be requested through the service desk
  C. To provide a channel for users to request and receive standard services
  D. To source and deliver the components of standard services that have been requested
  B. To update the service catalogue with services that may be requested through the service desk

• Question 164:

  Which process or function is responsible for the Definitive Media Library and Definitive Spares?

  A. Facilities Management
  B. Access Management
  C. Request Fulfilment
  D. Service Asset and Configuration Management
  D. Service Asset and Configuration Management

• Question 165:

  Which of these should a change model include?

  1.

  The steps that should be taken to handle the change

  2.

  Responsibilities; who should do what, including escalation

  3.

  Timescales and thresholds for completion of the actions

  4.

  Complaints procedures

  A. 1, 2 and 3 only
  B. All of the above
  C. 1 and 3 only
  D. 2 and 4 only
  A. 1, 2 and 3 only

• Question 166:

  What are the three service provider business models?

  A. Internal service provider, outsourced 3rd party and off-shore party
  B. Internal service operations provider, external service operations provider, shared service unit
  C. Internal service provider, external service provider, outsourced 3rd party
  D. Internal service provider, external service provider, shared service unit
  D. Internal service provider, external service provider, shared service unit

• Question 167:

  Which of the following should be documented in an incident model?

  1.

  Details of the service level agreement (SLA) pertaining to the incident

  2.

  Chronological order of steps to resolve the incident

  A. 1 only
  B. 2 only
  C. Both of the above
  D. Neither of the above
  B. 2 only

• Question 168:

  Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

  A. Categorization
  B. Detection
  C. Prioritization
  D. Escalation
  A. Categorization

• Question 169:

  What is a service delivered between two business units in the same organization known as?

  A. Strategic service
  B. Delivered service
  C. Internal service
  D. External service
  C. Internal service

• Question 170:

  Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?

  A. The ITIL Complementary Guidance
  B. The Service Support book
  C. Pocket Guides
  D. The Service Strategy book
  A. The ITIL Complementary Guidance