EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 151:

  Which of the following would NOT be contained in a release policy?

  A. Naming and numbering conventions
  B. Entry and exit criteria of the release into testing
  C. Roles and responsibilities for the release
  D. The risk register for the release
  D. The risk register for the release

• Question 152:

  In which of the following situations should a Problem Record be created?

  A. An event indicates that a redundant network segment has failed but it has not impacted any users
  B. An Incident is passed to second-level support
  C. A Technical Management team identifies a permanent resolution to a number of recurring Incidents
  D. Incident Management has found a workaround but needs some assistance in implementing it
  C. A Technical Management team identifies a permanent resolution to a number of recurring Incidents

• Question 153:

  Which of the following would be defined as part of every process?

  1.

  Roles

  2.

  Activities

  3.

  Functions

  4.

  Responsibilities

  A. 1 and 3 only
  B. All of the above
  C. 2 and 4 only
  D. 1, 2 and 4 only
  D. 1, 2 and 4 only

• Question 154:

  Which one of the following is the BEST definition of the term service management?

  A. A set of specialized organizational capabilities for providing value to customers in the form of services
  B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
  C. The management of functions within an organization to perform certain activities
  D. Units of organizations with roles to perform certain activities
  A. A set of specialized organizational capabilities for providing value to customers in the form of services

• Question 155:

  Which is the BEST definition of a Configuration Item (CI)?

  A. An item of hardware or software registered in the asset database
  B. A collection of information used to describe a hardware or software item
  C. An asset, service component or other item that is, or will be, under the control of Configuration Management
  D. Information recorded by the Service Desk when an Incident is reported
  C. An asset, service component or other item that is, or will be, under the control of Configuration Management

• Question 156:

  Which function or process would provide staff to monitor events in an operations bridge?

  A. Technical management
  B. IT operations management
  C. Request fulfillment
  D. Applications management
  B. IT operations management

• Question 157:

  Which one of the following includes four stages called Plan, Do, Check and Act?

  A. The Deming Cycle
  B. The continual service improvement approach
  C. The seven-step improvement process
  D. The service lifecycle
  A. The Deming Cycle

• Question 158:

  What do customer perceptions and business outcomes help to define?

  A. The value of a service
  B. Governance
  C. Total cost of ownership (TCO)
  D. Key performance indicators (KPIs)
  A. The value of a service

• Question 159:

  The remediation plan should be evaluated at what point in the change lifecycle?

  A. Before the change is approved
  B. Immediately after the change has failed and needs to be backed out
  C. After implementation but before the post implementation review D. After the post implementation review has identified a problem with the change
  A. Before the change is approved

• Question 160:

  Which process will regularly analyze incident data to identify discernable trends?

  A. Service Level Management
  B. Problem Management
  C. Change Management
  D. Event Management
  B. Problem Management