EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 141:

  Which is the first step in the 7 Step Improvement Process?

  A. Prepare for action
  B. Define what you should measure
  C. Identify gaps in Service Level Agreement (SLA) achievement
  D. Where are we now?
  B. Define what you should measure

• Question 142:

  A single Release unit, or a structured set of Release units can be defined within:

  A. The RACI Model
  B. A Release Package
  C. A Request Model
  D. The Plan, Do, Check, Act (PDCA) cycle
  B. A Release Package

• Question 143:

  Which one of the following is the BEST description of a service-based service level agreement (SLA)?

  A. An agreement with an individual customer group, covering all the services that they use
  B. An agreement that covers one service for a single customer
  C. An agreement that covers service specific issues in a multi-level SLA structure
  D. An agreement that covers one service for all customers of that service
  D. An agreement that covers one service for all customers of that service

• Question 144:

  Which of the following statements correctly states the relationship between urgency, priority and impact?

  A. Impact, priority and urgency are independent of each other
  B. Urgency should be based on impact and priority
  C. Impact should be based on urgency and priority
  D. Priority should be based on impact and urgency
  D. Priority should be based on impact and urgency

• Question 145:

  Which one of the following does service metrics measure?

  A. Functions
  B. Maturity and cost
  C. The end-to-end service
  D. Infrastructure availability
  C. The end-to-end service

• Question 146:

  Which of the following availability management activities are considered to be proactive as opposed to reactive?

  1.

  Monitoring system availability

  2.

  Designing availability into a proposed solution

  A. Neither of the above
  B. Both of the above
  C. 1 only
  D. 2 only
  D. 2 only

• Question 147:

  In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

  A. Service strategy
  B. Service design
  C. Service transition
  D. Service operation
  B. Service design

• Question 148:

  Who has the responsibility for review and risk analysis of all supplies and contracts on a regular basis?

  A. The Service Level Manager
  B. The IT Service Continuity Manager
  C. The Service Catalogue Manager
  D. The Supplier Manager
  D. The Supplier Manager

• Question 149:

  To add value to the business, what are the four reasons to monitor and measure?

  A. Validate; Direct; Justify; Improve
  B. Evaluate; Diagnose; Justify; Intervene
  C. Validate; Direct; Justify; Intervene
  D. Evaluate; Direct; Justify; Improve
  C. Validate; Direct; Justify; Intervene

• Question 150:

  Which process is responsible for frequently occurring changes where risk and cost are low?

  A. Incident Management
  B. Request Fulfillment
  C. Release and Deployment Management
  D. Access management
  B. Request Fulfillment