EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 131:

  With which process is problem management likely to share categorization and impact coding systems?

  A. Incident management
  B. Service asset and configuration management
  C. Capacity management
  D. IT service continuity management
  A. Incident management

• Question 132:

  In Service Operation, if too much emphasis is placed on 'Stability', what might the likely outcome be in terms of responsiveness to customer needs?

  A. Customers needs will be met more easily because of the improved stability of the services with fewer failures to disrupt timely delivery
  B. From the information given, it is not possible to comment regarding the impact on responsiveness of over-emphasis on stability
  C. There is only likely to be a positive outcome from improved stability - the customers must be made fully aware of this and their expectations regarding responsiveness must be managed
  D. It is possible that responsiveness may suffer and customers needs may not be met within business timescales
  D. It is possible that responsiveness may suffer and customers needs may not be met within business timescales

• Question 133:

  Which one of the following is the BEST description of a service level agreement (SLA)?

  A. The part of a contract that specifies the responsibilities of each party
  B. An agreement between the service provider and an internal organization
  C. An agreement between a service provider and an external supplier
  D. An agreement between the service provider and their customer
  D. An agreement between the service provider and their customer

• Question 134:

  What are the categories of event described in the ITIL service operation book?

  A. Informational, scheduled, normal
  B. Scheduled, unscheduled, emergency
  C. Informational, warning, exception
  D. Warning, reactive, proactive
  C. Informational, warning, exception

• Question 135:

  Which of the following statement about the service owner is INCORRECT?

  A. Carries out the day-to-day monitoring and operation of the service they own
  B. Contributes to continual improvement affecting the service they own
  C. Is a stakeholder in all of the IT processes which support the service they own
  D. Is accountable for a specific service within an organization
  A. Carries out the day-to-day monitoring and operation of the service they own

• Question 136:

  Which one of the following do technology metrics measure?

  A. Components
  B. Processes
  C. The end-to-end service
  D. Customer satisfaction
  A. Components

• Question 137:

  Which of these statements about resources and capabilities is CORRECT?

  A. Resources are types of service asset and capabilities are not
  B. Resources and capabilities are both types of service asset
  C. Capabilities are types of service asset and resources are not
  D. Neither capabilities nor resources are types of service asset
  B. Resources and capabilities are both types of service asset

• Question 138:

  Which of the following statements BEST describes the aims of release and deployment management?

  A. To build, test and deliver the capability to provide the services specified by service design
  B. To ensure that each release package specified by service design consists of a set of related assets and service components
  C. To ensure that all changes can be tracked, tested and verified if appropriate
  D. To record and manage deviations, risks and issues related to the new or changed service
  A. To build, test and deliver the capability to provide the services specified by service design

• Question 139:

  Which of the following defines the level of protection in Information Security Management?

  A. The IT Executive
  B. The ISO27001 Standard
  C. The Business
  D. The Service Level Manager
  C. The Business

• Question 140:

  What are customers of an IT service provider who purchase services in terms of a legally binding contract known as?

  A. Strategic customers
  B. External customers
  C. Valued customers
  D. Internal customers
  B. External customers