EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 121:

  Which one of the following is NOT a characteristic of a process?

  A. It is measureable
  B. It delivers specific results
  C. It responds to specific events
  D. It structure an organization
  D. It structure an organization

• Question 122:

  What are the categories of events described in the ITIL service operation book?

  A. Informational, scheduled, normal
  B. Scheduled, unscheduled, emergency
  C. Informational, warning, exception
  D. Warning, reactive, proactive
  C. Informational, warning, exception

• Question 123:

  Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?

  A. Service Transition
  B. Risk Management
  C. IT Service Continuity Management
  D. Availability Management
  A. Service Transition

• Question 124:

  Which of the following would NOT be a task carried out by the Request Fulfillment process?

  A. The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)
  B. Provision of a channel for users to request and receive standard services for which a pre- defined approval and qualification process exists
  C. Provision of information used to compare actual performance against design standards
  D. Provision of information to users and customers about the availability of services and the procedure for obtaining them
  C. Provision of information used to compare actual performance against design standards

• Question 125:

  Which of the following are sources of best practice?

  1.

  Academic research

  2.

  Internal experience

  3.

  Industry practices

  A. All of the above
  B. 1 and 3 only
  C. 1 and 2 only
  D. 2 and 3 only
  A. All of the above

• Question 126:

  Which of the following activities are performed by a desk?

  1.

  Logging details of incidents and service requests

  2.

  Providing first-line investigation and diagnosis

  3.

  Restoring service

  4.

  Implementing all standard changes

  A. All of the above
  B. 1, 2 and 3 only
  C. 2 and 4 only
  D. 3 and 4 only
  B. 1, 2 and 3 only

• Question 127:

  Which one of the following is the BEST description of a service request?

  A. A request from a user for information, advice or for a standard change
  B. Anything that the customer wants and is prepared to pay for
  C. Any request or demand that is entered by a user via a self-help web-based interface
  D. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
  A. A request from a user for information, advice or for a standard change

• Question 128:

  Which of the following activities is NOT a part of the Derning Cycle?

  A. Act
  B. Plan
  C. Do
  D. Co-ordinate
  D. Co-ordinate

• Question 129:

  Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

  A. Service Strategy
  B. Continual Service Improvement
  C. Service Operation
  D. Service Design
  B. Continual Service Improvement

• Question 130:

  Which of the following are Service Desk organizational structures?

  1.

  Local Service Desk

  2.

  Virtual Service Desk

  3.

  IT Help Desk

  4.

  Follow the Sun

  A. 2, 3 and 4 only
  B. 1, 2 and 4 only
  C. 1, 2 and 3 only
  D. 1, 3 and 4 only
  B. 1, 2 and 4 only