EXIN EX0-001 Online Practice Questions and Exam Preparation

EXIN EX0-001 Online Questions & Answers

• Question 111:

  Which of the following is NOT a valid objective of problem management?

  A. To prevent problems and their resultant Incidents
  B. To manage problems throughout their lifecycle
  C. To restore service to a user
  D. To eliminate recurring incidents
  C. To restore service to a user

• Question 112:

  The consideration of business outcomes and value creation are principles of which part of the Service Lifecycle?

  A. Continual Service Improvement
  B. Service Strategy
  C. Service Design
  D. Service Transition
  B. Service Strategy

• Question 113:

  Which of the following BEST describes technical management?

  A. A function responsibilities for facilities management and building control systems
  B. A function that provides hardware repair services for technology involved in the delivery of service to customers
  C. Senior managers responsibilities for all staff within the technical support function
  D. A function that includes providing technical expertise and overall management of the IT infrastructure
  D. A function that includes providing technical expertise and overall management of the IT infrastructure

• Question 114:

  How does Problem Management work with Change Management?

  A. By installing changes to fix problems
  B. By negotiating with Incident Management for changes in IT for Problem resolution
  C. By issuing RFCs for permanent solutions
  D. By working with users to change their IT configurations
  C. By issuing RFCs for permanent solutions

• Question 115:

  Which of the following is the goal or purpose of service level management?

  A. To carry out the service operations activities needed to support current IT services
  B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
  C. To create and populate a service catalogue
  D. To ensure that an agreed level of IT service is provided for all current IT services
  D. To ensure that an agreed level of IT service is provided for all current IT services

• Question 116:

  The difference between service metrics and technology metrics is BEST described as?

  A. Service metrics measure the end to end service; Technology metrics measure individual components
  B. Service metrics measure maturity and cost; Technology metrics measure efficiency and effectiveness
  C. Service metrics include critical success factors and Key Performance Indicators; Technology metrics include availability and capacity
  D. Service metrics measure each of the service management processes; Technology metrics measure the infrastructure
  A. Service metrics measure the end to end service; Technology metrics measure individual components

• Question 117:

  Which of the following models would be MOST useful in helping to define an organizational structure?

  A. RACI model
  B. Service Model
  C. Continual Service improvement (CSI) model.
  D. The Deming Cycle
  A. RACI model

• Question 118:

  Which of the following are goals of Service Operation?

  1.

  To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business

  2.

  The successful release of services into the live environment

  A. 1 only
  B. 2 only
  C. Both of the above
  D. Neither of the above
  A. 1 only

• Question 119:

  Which of the following statements about service asset and configuration management is/are CORRECT?

  1.

  A configuration item (CI) can exits as part of any numbers other CIs at the same time

  2.

  Choosing which CIs to record will depend on the level of control an organization wishes to exert.

  A. 1 only
  B. 2 only
  C. Both of the above
  D. Neither of the above
  C. Both of the above

• Question 120:

  Which process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?

  A. Availability management
  B. Capacity management
  C. Business relationship management
  D. Service catalogue management
  C. Business relationship management