CRT251 Questions & Answers

• Question 31:

  Why is it important to forecast sales?

  A. Forecasting helps a company know what's in the pipeline

  B. Forecasting allows a company tomanage revenue

  C. Forecasting tells managers the percent of deals closed

  D. Forecasting moves opportunities through stages

  Correct Answer: B

• Question 32:

  A strong pipeline requires sales and marketing alignment. Which ofthe following example describes a need for sales and marketing alignment?

  A. Leads are qualified but not routed to the right people

  B. Campaigns are launched without communicating the follow-up plan

  C. Leads are tracked in separate systems, not accessible by all

  D. As business matures, it becomes difficult to identify right prospects

  Correct Answer: B

• Question 33:

  CustomizableForecasting allows you to forecast what?

  A. 1. Amount

  2.

  Quantity

  3.

  Units of Product Family

  Correct Answer: A

• Question 34:

  What does Salesforce usability mean?

  A. How many users log on toSalesforce on a daily basis

  B. What is the ratio of Salesforce usersto the amount of sales

  C. How satisfied Salesforce users are with the application

  D. How easily can customers achieve their goals usingSalesforce

  Correct Answer: D

• Question 35:

  Which best describes the Salesforce Automation feature "Contact Roles" ?

  A. Ensures that we are tracking our progress towards the desired states.

  B. Enforces the business process.

  C. Identifies key stakeholders from the buy side.

  D. Makes sure we recognize those involved in the sales process.

  E. Allows to better automate the sales methodology.

  F. Determines the sales stages of an organization.

  Correct Answer: C

• Question 36:

  Are accounts, leads, opportunities and contacts all subject to the sharing enabled through territory management?

  A. No. Territory management only affects accounts and the standard objects that have a master-detail relationship to accounts. For example, opportunities are included in territory management but leads are

  not.

  Correct Answer: A

• Question 37:

  Data.com: The checkmark next to records in search results indicates the record is already in Salesforce.

  A. True

  B. False

  Correct Answer: B

• Question 38:

  What are the two levels of access to Salesforce CRM Content that can be granted to partner portal users?

  A. Portal users without a Salesforce CRM Content feature license can download, rate, comment on, and subscribe to content if they have the "View Content on Portals" user permission. They cannot view potentially sensitive data such as usernames and download, version,and subscriber history. Portal users with a Salesforce CRM Content feature license can access all Salesforce CRM Content features granted by their library permission(s), including contributing content.

  Correct Answer: A

• Question 39:

  Sales reps shouldn't be able to edit certain opportunity fields afterclosed/won stage (fields reserved for sales ops).

  A. Validation rule

  B. Workflow rule

  C. Modify all data privilege -> Sales Ops

  D. Field level security

  Correct Answer: A

• Question 40:

  What does content delivery enable?

  A. Content delivery allows you to convert PowerPoint, Word, Excel andAdobe PDF documents into optimized web pages for online viewing.

  Correct Answer: A