CRT251 Questions & Answers

• Question 311:

  Person accounts combine the functionality of accounts with the functionality of contacts. For example, you can:

  A. Use contact fields and related lists on person account detail and edit pages Associate person accounts with tasks and events usingeither the Name or Related To fields Send individual and mass emails to person accounts Invite person accounts to multi-person events Add person accounts to campaigns Convert leads into person accounts On cases, enter person accounts in the Account Namefield, the Contact Name field, or both Add person accounts to the

  Correct Answer: A

• Question 312:

  Match this tip with its design consideration. "Show each job functionrelevant information"

  A. Tab and field naming

  B. Reduced clicks

  C. Search

  D. Record types and page layouts

  E. Workflow rules and approvals

  F. Minimized redundant data entry

  Correct Answer: D

• Question 313:

  What are the key data management challenges? (Select all that apply)

  A. The system must enable easy and correct entry of data

  B. Users must be able to find and trust data in the system

  C. Data must not be available to certain roles

  D. The system must keep the data clean for future use

  E. Users must not use the same data too often to avoid contamination

  Correct Answer: ABD

• Question 314:

  What can a user with a Chatter Only profile do?

  A. The user can only log in to Chatter. They can access all standard Chatter people, profiles, groups, and files. Additionally, they can: View Salesforce accounts and contacts Use Salesforce CRM Content,Salesforce CRM Ideas, and Answers Modify up to ten custom objects

  Correct Answer: A

• Question 315:

  What is a benefit ofstandardizingOpportunity Naming?

  A. It will assist in improving data quality.

  Correct Answer: A

• Question 316:

  What is the total number of content delivery views allowed within a24hr period?

  A. 20,000. The use will get a message asking them to try again later ifthis exceeded.

  Correct Answer: A

• Question 317:

  Match this tip with its design consideration. "Users should not do things more than once because it takes time and may create dirty data"

  A. Tab and field naming

  B. Reduced clicks

  C. Search

  D. Record types and page layouts

  E. Workflow rules and approvals

  F. Minimizedredundant data entry

  Correct Answer: F

• Question 318:

  Your organization sells a product that requires your customers to pay all at once but receive the product in increments. What should be your first step in setting up Product schedules?

  A. Enable creationof Quantity Schedules

  B. Enable creation of Revenue Schedules

  C. Set up default Quantity schedules for Products

  D. Set up default Revenue schedules for Products

  Correct Answer: C

• Question 319:

  Which metric influences customer satisfaction? Choose 2 answers:

  A. First call resolution

  B. Cost per call

  C. After call work

  D. Call quality

  Correct Answer: AD