Salesforce CRT-271 Online Practice Questions and Exam Preparation

Salesforce CRT-271 Online Questions & Answers

• Question 31:

  Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the

  Community Cloud consultant takes to solve this issue?

  Choose 3 answers

  Select oneor more of the following:

  A. Add an HTML component with the link to the Store Locations Community page
  B. Define the Store Locations object in the Global Search Results component
  C. Add the Store Locations object pages to the Community navigation
  D. Associate a tab to the Store Locations object
  E. Enable read access on the user profile to the Store Locations object
  B. Define the Store Locations object in the Global Search Results component
  D. Associate a tab to the Store Locations object
  E. Enable read access on the user profile to the Store Locations object

• Question 32:

  Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?

  A. The assigned community user profile does not have Send Email Messages enabled
  B. There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out
  C. The Community Manager forgot to enable 'Welcome Emails'
  D. The Guest Profile does not have Send Email Messages enabled
  C. The Community Manager forgot to enable 'Welcome Emails'

• Question 33:

  You are setting up an Authenticated Community for your Customers many of them speak both English and French how will you ensure the most appropriate language(s) areavailable to them in your Napili Template Community?

  A. Develop a custom lightning component which will allow seamless transition between languages
  B. Install the Google Translation component which allows Authenticated users to swap between languages
  C. Language will be determined by the language set on their User Profile
  D. Place the Language Picker Component on the Community home page
  E. Multi-Language support is not available for Napili Template communities
  C. Language will be determined by the language set on their User Profile

• Question 34:

  Universal Containers has a multi -layered distributionstructure. The Main Distributors in each geography work with Regional Distributors to sell and service customers in the region. Universal Containers plans to roll out a Community with the following capabilities: ?Main Distributors and Regional Distributors are considered Partner accounts in Salesforce. ?Main Distributors can communicate with other Main Distributors. ?Regional Distributors can communicate with other Regional Distributors who are managed by the same Main Distributor, but NOT with other Regional Distributors. How should the Salesforce Admin build a Community to meet the requirements?

  A. Allow Main Distributors to be members of two Communities: one for Main Distributors and one for the Regional Distributors that they manage
  B. Build one Community using the Napili template for Main Distributors and Regional Distributors. Disable Community user visibility and allow portal user visibility
  C. Create a Community for each Main Distributor. Allow Regional Distributors to log in to the Community
  D. Build one Community for each Regional Distributor and one for Main Distributors
  C. Create a Community for each Main Distributor. Allow Regional Distributors to log in to the Community

• Question 35:

  Northern Trail Outfitters launched a Lightning Community. Community members reports being unable to view the menu option to see their work orders. The Salesforce Administrator has validated the following: - The user profile has read access to the work order object - The user profile has membership to the community What should the Salesforce administrator verify to troubleshoot this issue?

  A. Work Order is adding to the Navigation Menu inCommunity Builder
  B. Work Order is added to the navigation menu in administration
  C. The Work Order tile is added to Community workspaces
  D. The Work Order component is marked publicly viewable
  A. Work Order is adding to the Navigation Menu inCommunity Builder

• Question 36:

  Your team has drafted and published Knowledge Articles for the Customer Community butthey are not visible to external users. What is one reason why this may be the case?

  A. Knowledge Articles for Communities is not enabled
  B. View Knowledge Articles has not been checked on the Community Profile
  C. Knowledge Articles for Customers is not enabled
  D. Customer sharing has not been checked on the Knowledge Article
  E. The Articles are being viewed on unsupported mobile devices
  D. Customer sharing has not been checked on the Knowledge Article

• Question 37:

  A Salesforce Admin enables "Allow members to Flag" inCommunity Workspaces.Which two content types can members flag as inappropriate? (Choose two.)

  A. Posts and Comments
  B. Topics
  C. Files
  D. Articles
  A. Posts and Comments
  C. Files

• Question 38:

  Northern Trail Outfitters uses Knowledge Articles toaddress customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.

  What is the most efficient way for a Salesforce Admin to get this information from customers?

  A. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.
  B. Create a customer survey using custom Lightning components and add it to the homepage.
  C. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
  D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder.
  D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder.

• Question 39:

  What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:?Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.?A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.?Customer users must be able to collaborate with all Community users.

  A. Create a Sharing Set on the Case object.
  B. Enable Super User access for customer users.
  C. Select the Community User Visibility checkbox.
  D. Set up Delegated Admin access for customer users.
  B. Enable Super User access for customer users.
  C. Select the Community User Visibility checkbox.

• Question 40:

  An organisation'sadministrator is tasked with setting up and configuring Reputation within a new community. Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at

  5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?

  Choose 3 answers

  Select one or more of the following:

  A. Provide a custom name for each reputation level
  B. Upload a badge image for each reputation level
  C. Remove and addreputation levels as required
  D. Enable setup and display of reputation levels
  E. Configuration point ranges for the levels
  C. Remove and addreputation levels as required
  D. Enable setup and display of reputation levels
  E. Configuration point ranges for the levels