What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?
A. Create Process flows to identify posts with the offensive or inappropriate words and replace with other content
B. Enable Moderation for the Community to block offensive or inappropriate content
C. Write a trigger to identify posts with the offensive or inappropriate words and replace with other content
D. Use moderation rules in the Community to block offensive or inappropriate content
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in the Community. What is the most efficient way for a Salesforce Admin to get this information from customers?
A. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
B. Create a customer survey using custom Lightning components and add it to the home page.
C. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.
D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder.
When allowing external users to Create and Edit reports, what important step must your complete first?
A. Enable Read and Write to Reports on the Community Profile
B. Enable the Enhanced Sharing Model
C. Create a Permission Set with Create and Edit reports checked so that you can manage which users within the Community are able to create Reports
D. Share each Report and Dashboard Folder required with the respective community profiles?
E. Ensure that Create and Edit reports in checked on the Community Profile
Universal Containers needs to provide Super User Access to a few end users. Their end users are assigned several license types for these Communities: Customer Community Customer Community Plus Employee Community Partner Community
Which two license types allow a Salesforce Admin to provide Super User Access to the end users in this Community? (Choose 2)
A. Customer Community Plus License
B. Employee Community License
C. Partner Community License
D. LI Customer Community License
What must your enable at the User level to ensure External Users are able to view Knowledge?
A. Check Knowledge Use
B. Check the Data Categories you want to be Visible
C. Assign the Knowledge User Permission Set
D. Assign the Knowledge One Permission Set
E. Check KnowledgeOne User
Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?
A. Create the account and enable it as a partner account
B. Allow partner users to selfregister and gain access
C. Create a partner profile for the company
D. Add partner contacts to the Community as members
Universal Containers is launching a Community to drive their channel sales. The requirements are as
follows:
Integration with a BackOffice Legacy System that supports APILevel Integration and Salesforce Connect.
This integration does not exist today.
Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce
org.
External partner users must be able to configure the quote using the pricing and quoting tool from the
Community.
The pricing and quoting tool must support Community users.
Universal Containers owns licenses for Salesforce Connect.
What are the two most efficient ways for a Salesforce Admin to accomplish this task? (Choose 2)
A. Integrate the BackOffice Legacy System using custom code development.
B. Integrate the pricing and quoting tool by configuring external users to make it available in the Community.
C. Integrate the BackOffice Legacy System using Salesforce Connect.
D. Integrate the pricing and quoting tool by creating custom code to make it available in the Community.
Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer
A. Create separate articles without these custom fields for the Customer channel and include in the Community
B. Update the customer profile by removing access to these custom fields on all article types
C. Override the article detail page with a custom Visualforce page and hide these custom fields for customers
D. Modify the article detail page with custom Lightning Components that hide these custom fields
What features are you able to take advantage of in the Topic Management section of the Community Manager?
A. Create, Merge, Rename and Delete Topics
B. Define Knowledge Articles that will be displayed against each topic
C. Assign Featured and Navigational Topics
D. Assign Featured Topics Only
E. Assign Navigational Topics Only
It's been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community. What should you do next?
A. Create a case with Salesforce support
B. Disable the community and reactivate it as this automatically adds the Administrator Profile
C. Perform Community Membership updates using the API
D. Go into Setup >> Community Settings and Select >> Apply default access settings
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