Universal Containers has a multi layered distribution structure. The Main Distributors in each geography
work with Regional Distributors to sell and service customers in the region. Universal Containers plans to
roll out a Community with the following capabilities:
Main Distributors and Regional Distributors are considered Partner accounts in Salesforce.
Main Distributors can communicate with other Main Distributors.
Regional Distributors can communicate with other Regional Distributors who are managed by the same
Main Distributor, but NOT with other Regional Distributors.
How should the Salesforce Admin build a Community to meet the requirements?
A. Allow Main Distributors to be members of two Communities: one for Main Distributors and one for the Regional Distributors that they manage
B. Build one Community using the Napili template for Main Distributors and Regional Distributors. Disable Community user visibility and allow portal user visibility
C. Create a Community for each Main Distributor. Allow Regional Distributors to log in to the Community
D. Build one Community for each Regional Distributor and one for Main Distributors
As a part of your Partner Community Rollout strategy you plan to engage with stakeholder(s) within the business to underst and what they are hoping to get out of the community being implemented. Who do you meet with?
A. Partner Relationship Manager and Sales Managers
B. Executives and the Partner Relationship Manager
C. Partner Relationship Manager and Marketing Managers
D. Sales Team, Marketing Team, Service Team and Executives
E. #AskForce on Twitter and the Success Community
A salesforce admin at Universal Containers notices that a large number of unauthenticated users are accessing Community pages built using Force.com sites. Their org is on the Salesforce Enterprise Edition. What is the maximum number of monthly page views allowed?
A. 500,000
B. 300,000
C. 1,000,000
D. 100,000
Your company has provided you with a list of 'Bad Words' that they would like community users prevented from posting in the community. What do you use to achieve this?
A. Enable Automatic Sensitive Word Filtering
B. Content Criteria and Rate Rules
C. Member Criteria and Rules
D. Moderation Rules
E. Content Criteria and Content Rules
F. Member Rules
Universal containers want to make sure their customers can get access to their (authenticated) customer community on demand. What are the steps required to set up Community Self Registration?
A. Enable Self Registration in the Community Builder and modify the Communities Self Registration APEX controller with the Community ID
B. Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Account ID
C. Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Community ID
D. Enable Self Registration in Settings and modify the profile lookup to associate the profile to the new user on creation
E. Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the Account ID
Universal Containers needs to create a Support Community with the following requirements:
Customer and partner users will be members of this community and use the Customer Community and
Partner Community License, respectively.
A customer user should be able to see all cases opened for their account, including cases opened by their
colleagues.
Customer users must be able to collaborate with all Community users.
What two things should a Salesforce Admin do to accomplish this? (Choose 2)
A. Select the Community User Visibility checkbox
B. Enable Super User access for customer users
C. Set up Delegated Admin access for customer users
D. Create a Sharing Set on the Case object
Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?
A. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
B. All users should access a Koa Community via a Desktop browser only
C. IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community
D. Navigate to the community URL in the browser and a mobile experience will be automatically rendered
Universal Containers creates a Napili template based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?
A. Set the Number of Articles property inside the Page Editor
B. Update Knowledge Settings inside Setup
C. Make sure Top Articles for Topics is enabled in Community Management
D. Add the Top Articles component inside the Community Builder
Universal Containers needs a Community for distributors who manage their sales with the following
requirements:
Each distributor has multiple users.
Users within the same distributor should be able to talk with each other.
Users should NOT be able to talk with users from other distributors.
The Knowledge articles and other Community features should be thesame for all distributors.
Flow should the Salesforce Admin meet these requirements?
A. Create Sharing groups to share users within a distributor. Allow ions, keeping the OWD for Users as private
B. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility
C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users
D. Reate a Sharing set to share the users within a distributor in the Community. Allow ions, keeping the OWD for Users as private
What are three ways you can maximize engagement within your Salesforce Community? (Choose 3)
A. Ompany Branding and a Custom Domain
B. Reputation Points and Levels
C. Frequent Promotions
D. Establish Etiquette Rules
E. Measure Community Success
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