Salesforce CRT-271 Online Practice Questions and Exam Preparation

Salesforce CRT-271 Online Questions & Answers

• Question 21:

  Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select aTopic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

  A. Set the Number of Articles property inside the Page Editor
  B. Update Knowledge Settings inside Setup
  C. Make sure Top Articles for Topics is enabled in Community Management
  D. Add the Top Articles component inside the Community Builder
  A. Set the Number of Articles property inside the Page Editor

• Question 22:

  Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:

  1. Partner usersshould NOT be able to access accounts and cases that they do NOT have access to.

  2. A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.

  3. Partner users must be able to collaborate within the private groups they are members of. What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.

  A. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.
  B. Set External User Organisation Wide Defaults to Private on the Account and Case Object.
  C. Configure an Owner-based Sharing Rule on the Account and Case Object.
  D. Develop an Apex Managed Sharing Rule on the Account and Case Object.
  B. Set External User Organisation Wide Defaults to Private on the Account and Case Object.
  D. Develop an Apex Managed Sharing Rule on the Account and Case Object.

• Question 23:

  The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.

  How should the Salesforce Administrator accomplish this?

  Select one or more of the following:

  A. Merge similar Topics in Content Management Workspace
  B. Keep existing Topics and reassign Articles to newly created Topics
  C. Delete existing Topics and assign Articles to newly created Topics
  D. Mark old Topics as Inactive and assign Articles to the new Active Topics
  A. Merge similar Topics in Content Management Workspace

• Question 24:

  What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?

  A. Create Process flows to identify posts with the offensive or inappropriate words and replace with other content
  B. Enable Moderation for the Community to block offensive or inappropriate content
  C. Write a trigger to identify posts with the offensive or inappropriate words and replace with other content
  D. Use moderation rules in the Community to block offensive or inappropriate content
  D. Use moderation rules in the Community to block offensive or inappropriate content

• Question 25:

  Universal Containers wants its Community users to have the ability to log in using Facebook and Google.

  Which set of features should the Administrator use to achieve this goal?

  Select one or more of the following:

  A. Custom Lightning Component and Apex Class
  B. Single Sign-on and AppExchange
  C. Auth Provider and Flow
  D. Auth Provider and Registration Handler
  D. Auth Provider and Registration Handler

• Question 26:

  Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

  A. 5
  B. 2
  C. 4
  D. 3
  C. 4

• Question 27:

  What declarative Community Branding features are available in the Community Builder? [Pick 3]

  A. Custom Fonts
  B. Company Logo
  C. Accessibility Colours Selection
  D. Overlay Colour
  E. Header Fonts
  B. Company Logo
  D. Overlay Colour
  E. Header Fonts

• Question 28:

  Universal Containers needs to match the color scheme of their Customer Service Template-based Community withUniversal Containers' branding colors. What is the most efficient way to accomplish this task7

  A. Download HTML/CSS from the company's website and upload it inside the Experience Builder.
  B. Get HEX codes for branding colors from the company's website andmanually add them inside the Branding Editor.
  C. Select an available color scheme inside the Branding Editor that most closely matches the company's branding colors.
  D. Upload the company logo to generate a color palette that matches the company's brandingcolor.
  D. Upload the company logo to generate a color palette that matches the company's brandingcolor.

• Question 29:

  When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

  A. Add the Global Header permission set to all Community users
  B. Edit the Partner Community profile so that the Knowledge tab is visible
  C. Update the Admin profile so that the Knowledge tab is visible
  D. Create a Knowledge article and make it visible to the appropriate channel
  D. Create a Knowledge article and make it visible to the appropriate channel

• Question 30:

  A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?

  Select one or more of the following:

  A. Create a Private Community and let brand advisors and consumers register themselves
  B. Create a Public Community for consumers and brand advisors
  C. Create a Public Community and let brand advisors and consumers register themselves
  D. Create a Public Community for consumers and a separate Private Community for brand advisors
  C. Create a Public Community and let brand advisors and consumers register themselves