Salesforce COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce COMMUNITY-CLOUD-CONSULTANT Online Questions & Answers

• Question 31:

  What two things should the Salesforce Admin do to achieve this? Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members.

  A. Find and install a Visualforce survey app from the AppExchange.
  B. Create a new page, add the standard survey components, and publish.
  C. Build custom Lightning survey components for the template.
  D. Find and install a Lightning survey app from the AppExchange.
  C. Build custom Lightning survey components for the template.
  D. Find and install a Lightning survey app from the AppExchange.

• Question 32:

  Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account:

  1.

  120,000 partner accounts

  2.

  Minimize the number of partner account roles

  3.

  Partner account is made up of sales employees and sales managers

  4.

  Sales employees only have access to their data

  5.

  Sales managers have access to all sales employees data.

  What are the two most efficient ways for the Salesforce Admin to fulfil these requirements? Choose 2 answers

  A. Set up partner accounts with two roles
  B. Set up partner accounts with one role
  C. Use sharing rules to grant sales managers access to sales employees' data
  D. Make the sales manager the Super User on the partner account
  A. Set up partner accounts with two roles
  B. Set up partner accounts with one role

• Question 33:

  Universal Containers (UC) is launching a Partner Community for its resellers who have access to leads, opportunities, and dashboards. UC has the following requirements to support their partners during the sales cycle:

  -

  UC can engage with partners during the sales cycle

  -

  UC can have internal only discussions

  - The channel manager can bring any UC employee to the discussion

  -

  UC employees might have access to the partner community How should a Salesforce administrator fulfil these requirements? Select one or more of the following:

  A. Leverage the opportunity feed and group record layout access control
  B. Leverage private groups and record sharing the access control
  C. Leverage unlisted groups and record sharing for access control
  D. Leverage the opportunity feed and manual shares for access control
  D. Leverage the opportunity feed and manual shares for access control

• Question 34:

  Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?

  A. Use the Case object with compact layout, return five records, and use the 'My Cases' list view
  B. Use the Case object with full layout, return five records, and use the 'My Cases' list view
  C. Use the 'My Cases' list view with compact layout, return five records, and disable public access
  D. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
  D. Use the Case object, return five records, use the 'My Cases' list view, and disable public access

• Question 35:

  Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?

  A. Create a new Case page in Community Builder and include required fields.
  B. Create a Global Action and update the layout to include required fields.
  C. Create a record type for Guest users and associate to the Case page layout.
  D. Create a custom case page for Guest users and add required fields.
  C. Create a record type for Guest users and associate to the Case page layout.

• Question 36:

  Universal Containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.

  -

  The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.

  -

  Customer users only need to see their orders in the Community.

  -Orders are currently public read-only.

  -

  Customer users need to access fields that are already part of the existing integration. What two things should the Salesforce Admin do to meet these requirements?

  A. Leverage existing integration with the legacy System.
  B. Create a new integration with the Legacy System for customer users.
  C. Update the customer user Profile and give them the "View all" permission on the integration object.
  D. Set the External Users' Organization-Wide Defaults to Private for external objects.
  A. Leverage existing integration with the legacy System.
  D. Set the External Users' Organization-Wide Defaults to Private for external objects.

• Question 37:

  Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?

  A. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
  B. All users should access a Koa Community via a Desktop browser only
  C. IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community
  D. Navigate to the community URL in the browser and a mobile experience will be automatically rendered
  D. Navigate to the community URL in the browser and a mobile experience will be automatically rendered

• Question 38:

  A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on research and development initiatives and recommendations. Franchisees need to see MDF (marketing development

  funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.

  What should the Community Cloud consultant use to personalise content based on the Community member persona?

  Select one or more of the following:

  A. Visualforce Pages
  B. Content Management
  C. Custom Lightning Components
  D. Audience Targeting
  B. Content Management

• Question 39:

  Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the partner account. How should the Salesforce Admin fulfil this requirement?

  A. Promote the CEO partner user to delegated admin on the partner account
  B. Assign Super User access to the CEO partner user on the Contact page
  C. Add a third role to the partner account hierarchy for the CEO partner user
  D. Make the CEO partner user the owner of the partner account
  B. Assign Super User access to the CEO partner user on the Contact page

• Question 40:

  As a part of your Partner Community Roll-out strategy you plan to engage with stakeholder(s) within the business to understand what they are hoping to get out of the community being implemented. Who do you meet with?

  A. Partner Relationship Manager and Sales Managers
  B. Executives and the Partner Relationship Manager
  C. Partner Relationship Manager and Marketing Managers
  D. Sales Team, Marketing Team, Service Team and Executives
  E. #AskForce on Twitter and the Success Community
  D. Sales Team, Marketing Team, Service Team and Executives