ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 221:

  Which feature allows visibility to data joined across multiple tables, such as Incidents linked to Configuration Items?

  A. Metric Base
  B. Database View
  C. Data Join
  D. Report Relationship
  B. Database View

• Question 222:

  A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database. What could cause this?

  A. The article is in draft state, but has not been published
  B. The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated
  C. The user criteria on the knowledge base is incorrect
  D. The tester is not impersonating an itil user
  A. The article is in draft state, but has not been published

• Question 223:

  Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop. What Now Create assets do you recommend they review, to prepare? (Choose two.)

  A. Service Catalog and Request Mgmt - Workshop Preparation Guide
  B. Service Catalog and Request Mgmt - Process Guide
  C. IT Service Management - Typical Challenges and Remediation
  D. ITSM - Business Outcomes and Corresponding KPIs
  A. Service Catalog and Request Mgmt - Workshop Preparation Guide
  B. Service Catalog and Request Mgmt - Process Guide

• Question 224:

  Your company sells bicycles. They want to build a service catalog for current and prospective customers, so they can browse for bicycles and accessories, and make purchases. What interface is suitable for these external users?

  A. Service Catalog Mobile App
  B. Portal
  C. Now Catalog App
  D. Google leads spoke
  E. Customer Service Catalog
  B. Portal

• Question 225:

  When using the "Search as" feature on the Incident form, what is its purpose?

  A. To perform searches as the logged-in admin user
  B. To simulate search results visible to the caller
  C. To filter based on incident type
  D. To perform global knowledge search
  B. To simulate search results visible to the caller

• Question 226:

  Your customer wants to limit the users who are able to see internal Network requests, to members of the Network department.

  Which roles would enable you to make these required changes? (Choose two.)

  A. catalog_editor
  B. user_criteria_admin
  C. catalog_admin
  D. catalog_manager
  B. user_criteria_admin
  C. catalog_admin

• Question 227:

  Which catalog property allows users to save partially-completed requests to complete and submit at a later time?

  A. Edit cart layout
  B. Enable wish list
  C. Enable cart save
  D. User partial save
  B. Enable wish list

• Question 228:

  In release management, what controls the movement of the state from Scoping to Awaiting Approval?

  A. Manual state selection
  B. Workflow
  C. State model
  D. Flow
  A. Manual state selection

• Question 229:

  Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests.

  The guidelines are extensive for how to complete the construction request documentation.

  Your customer wants the catalog to contain two items:

  1. Construction request

  2. Getting Started with Construction Requests

  The Getting Started Item should contain a link to a Knowledge Article.

  What type of item would you use to satisfy the requirement for the Getting Started Item?

  A. Knowledge Item
  B. Record Producer
  C. Content Item
  D. Order Guide
  E. Catalog Item
  C. Content Item

• Question 230:

  Incidents are stored in what table?

  A. Incident [sn_task_incident]
  B. Incident [incident]
  C. Incident [task_incident]
  D. Incident [sn_incident]
  B. Incident [incident]