ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 201:

  How do you define the content that is tracked and displayed in all Incident record activity streams?

  A. Configure the Activity stream client script
  B. Configure the incident form design
  C. Configure the dictionary entry for the Activity stream
  D. Configure the available fields from the Activity stream filter
  D. Configure the available fields from the Activity stream filter

• Question 202:

  Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

  A. Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date
  B. Update the incident_close UI action script
  C. From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes
  D. Modify the Incident Lifecycle flow to expire after 7 days
  A. Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date
  C. From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes

• Question 203:

  When using the Knowledge - instant Retire workflow, how does the Valid to date enact a Knowledge article?

  A. On Valid to date, article is automatically retired
  B. On Valid to date, retire notification is sent to the Knowledge article author
  C. On Valid to date, retire notification is sent to the Knowledge base owner
  D. On Valid to date, the article is archived
  A. On Valid to date, article is automatically retired

• Question 204:

  When modifying a Change Flow, a library is available of re-usable components for your flow. What are these components called?

  A. Flow activities
  B. Flow actions
  C. Attributes
  D. Properties
  A. Flow activities

• Question 205:

  When a Service Desk again shares a "How to" item with a customer, what type of record is being shared?

  A. Knowledge article
  B. Content object
  C. Information item
  D. How to document
  A. Knowledge article

• Question 206:

  What defines which catalog items, and in what order, are included in an Order Guide?

  A. Order guide template
  B. Rules
  C. Variable sets
  D. UI policies
  B. Rules

• Question 207:

  How are Service Catalogs and Catalog Items related? (Choose two.)

  A. A catalog item can be associated with one or more service catalogs
  B. Access to catalog items is determined by the service catalog's assigned user criteria
  C. Service catalogs may contain multiple catalog items
  D. A catalog item can only be associated with one service catalog
  A. A catalog item can be associated with one or more service catalogs
  C. Service catalogs may contain multiple catalog items

• Question 208:

  In the Quebec release of Change management, what new architectural features were added?

  A. Catalog builder and Change Designer
  B. Change Flows, Change Designer and Change Approval Matrix
  C. Change Models, Change Flows and State Transition Models
  D. Change PIR Assessments, Change Designer and Change Approval Policies
  C. Change Models, Change Flows and State Transition Models

• Question 209:

  Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

  A. Form Designer
  B. Record Producer Form Designer
  C. Default Variables Editor
  D. Variable Designer
  E. Editor
  C. Default Variables Editor

• Question 210:

  What are two effective measures of performance for the Problem Management process? (Choose two.)

  A. Problems older than 30 days by Priority and State
  B. Number of Problem that have Breached SLAs
  C. Percentage of Problem Resolution within SLA by Category
  D. Average Problem Resolution Time
  A. Problems older than 30 days by Priority and State
  D. Average Problem Resolution Time