ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 211:

  When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

  A. Stage labels and names can be changed
  B. States for the requested item records can be renamed
  C. Define a Service Level Agreement for a stage
  D. Estimated durations can be set
  A. Stage labels and names can be changed
  D. Estimated durations can be set

• Question 212:

  When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?

  A. New incident created from the message
  B. New interaction is created from the message
  C. Email is rejected and auto-reply sent to sender
  D. New case is created from the message
  A. New incident created from the message

• Question 213:

  Which Incident Management property allows incidents to close automatically after a defined number of days?

  A. Incident Lifecycle Flow
  B. Auto-Close Property
  C. Incident Closure Timer
  D. Resolution SLA
  B. Auto-Close Property

• Question 214:

  When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?

  A. Editors
  B. Item Admins
  C. Item Owners
  D. Authors
  A. Editors

• Question 215:

  Where do you enable the Search as feature for an incident?

  A. incident.deflection system property
  B. Incident Properties application
  C. Related Search Results table configuration
  D. Incident form design
  C. Related Search Results table configuration

• Question 216:

  What functionality can be used to define the sequence of activities that should be taken to complete catalog items? (Choose two.)

  A. Activity May
  B. Workflow
  C. State Transitions
  D. Flow
  B. Workflow
  D. Flow

• Question 217:

  A CAB manager is looking for a way to make their CAB meetings more organized and efficient. They want to be able to:

  1. Define CAB meeting agendas

  2. View change calendars

  3. Review, Approve or Reject changes directly from the change application

  What feature would you recommend?

  A. Change CAB Dashboard
  B. CMDB Health Dashboard
  C. CAB Taskboard
  D. Change Overview
  E. CAB Workbench
  E. CAB Workbench

• Question 218:

  A problem record is the Parent to what record?

  A. Known Error
  B. Workaround
  C. Major Incident
  D. Problem Task
  E. Related Incidents
  D. Problem Task

• Question 219:

  What is the trigger for the Change - Normal - Assess Flow?

  A. A Change request using the Normal Change model is moved to the Assess state
  B. A Change request using the Normal Change model is created
  C. A Change request using the Normal Change model is Low Risk, and is moved to the Assess state
  D. A Change request using the Normal Change model is Assigned to a group
  A. A Change request using the Normal Change model is moved to the Assess state

• Question 220:

  When defining SLAs for the service catalog, at what level is the SLA typically defined?

  A. Requested Item
  B. Request
  C. Service Catalog
  D. Catalog Task
  A. Requested Item