ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 181:

  When is a change task for Post Implementation Review created for an unauthorized change?

  A. When the change request moves to Close
  B. When a change manager accepts the change
  C. When the change request moves to a state of Review
  D. When the change request moves to a state of Assess
  C. When the change request moves to a state of Review

• Question 182:

  Where are the timeframe conditions for sending an SLA breach warning notification defined?

  A. SLA definition record
  B. Default SLA flow
  C. SLA Properties application
  D. SLA trigger conditions
  B. Default SLA flow

• Question 183:

  Prior to Quebec, when you click Change > Create New, which page is displayed?

  A. Change Landing Page
  B. Change Form
  C. Change Catalog
  D. Change Wizard
  E. Change Interceptor
  E. Change Interceptor

• Question 184:

  Which record type would you use for an Ask a Question form that would generate an Incident?

  A. Record Producer
  B. Order Guide
  C. Linked Item
  D. Catalog Item
  E. Content Item
  A. Record Producer

• Question 185:

  When building multiple catalog items, which components should be evaluated for consolidation and re- use? (Choose two.)

  A. Approvals
  B. Flows and Subflows
  C. Sets of variables
  D. Workflow Triggers
  B. Flows and Subflows
  C. Sets of variables

• Question 186:

  Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

  A. Flow Actions
  B. Flow Activities
  C. Flow Steps
  D. Action Pills
  E. Flow Tasks
  A. Flow Actions

• Question 187:

  A new Problem Coordinator accidentally created several problem investigations that need to be deleted. What role is required to delete a problem record?

  A. sn_problem_delete
  B. itil_manager
  C. problem_manager
  D. problem_admin
  E. problem_coordinator
  D. problem_admin

• Question 188:

  Which role has the ability to configure and manage Incident Management properties?

  A. incident_admin
  B. itil
  C. itil_admin
  D. incident_manager
  D. incident_manager

• Question 189:

  Which role would give you access to the CI Class Manager?

  A. ecmdb_admin
  B. ecmdb
  C. class_manager
  D. sn_class_manager
  A. ecmdb_admin

• Question 190:

  ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.

  What is this resource called?

  A. Service Portal
  B. Service Dashboard
  C. Service Map
  D. Service One Stop Shop
  E. Service Catalog
  E. Service Catalog