ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 171:

  Which of the following are defined for a given change model? (Choose three.)

  A. Phase transitions
  B. State model
  C. State transition conditions
  D. Phase model
  E. State transitions
  B. State model
  C. State transition conditions
  E. State transitions

• Question 172:

  Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces.

  Examples include:

  1. Default

  2. Major incidents

  3. Self Service

  4. Mobile

  What are these UI layouts called in the Now Platform?

  A. Form Layouts
  B. Workspaces
  C. Forms
  D. Form Designs
  E. Views
  B. Workspaces

• Question 173:

  When using Agent assist in the Agent workspace, what are examples of possible solutions can be automatically searched and displayed? (Choose five.)

  A. Runbook Actions
  B. Knowledge
  C. SQL Queries
  D. Problems
  E. Changes
  F. Cases
  G. Incidents
  B. Knowledge
  D. Problems
  E. Changes
  F. Cases
  G. Incidents

• Question 174:

  In request fulfillment, approvals can be required before a request can be fulfilled. Your customer is worried about requests getting stuck in the process flow, if the approver is on extended absence from the office. What can you suggest to alleviate this concern? (Choose two.)

  A. The approver can use the Delegate module to assign a person to approve on their behalf, while they are away from the office
  B. The approver can set their approval notifications to forward to their personal email address
  C. The approval can be defined as a group approval, where any member of the group can approve
  D. The approver can set their approval notifications to auto-reply with "approved" in the subject line
  A. The approver can use the Delegate module to assign a person to approve on their behalf, while they are away from the office
  C. The approval can be defined as a group approval, where any member of the group can approve

• Question 175:

  Which type of catalog item may be found in a Service Catalog?

  A. Requested Items
  B. Record Producers
  C. Categories
  D. Execution Plans
  B. Record Producers

• Question 176:

  A new problem manager wants a high level view of the activities in problem management. What module do you recommend?

  A. Problem > Homepage
  B. Problem > Overview
  C. ITIL Manager > Homepage
  D. Problem > Process Health Dashboard
  E. Problem > Dashboard
  B. Problem > Overview

• Question 177:

  Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record. Which business rule already satisfies this requirement?

  A. Populate Assignment Group based on CI/SO
  B. Populate Assignment Group based on CI Support Group
  C. Problem Assignment Group based on CI Support Group
  D. ITSM Best Practice Group Assignment
  A. Populate Assignment Group based on CI/SO

• Question 178:

  Released in Quebec, what tool enables the creation of templates for Catalog Items?

  A. Template Builder
  B. Catalog Wizard
  C. Catalog Template Library
  D. Catalog Builder
  E. Template Management
  D. Catalog Builder

• Question 179:

  Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

  A. Reports
  B. CI Class Manager
  C. Application Menus
  D. Dependency View
  B. CI Class Manager

• Question 180:

  At which level can the type of knowledge feedback be enabled or disabled?

  A. Knowledge base
  B. Knowledge article
  C. Knowledge category
  D. Knowledge article template
  A. Knowledge base