ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 151:

  In the ServiceNow native platform, the service catalog can be accessed via the Self-Service > Service Catalog module. Your customer wants to make modifications to this home page, to add, remove and re- arrange the categories. Users with what roles can make these edits? (Choose two.)

  A. catalog_admin
  B. sc_catalog_admin
  C. catalog_editor
  D. sn_catalog_homepage_write
  E. admin
  A. catalog_admin
  E. admin

• Question 152:

  What module do you use to change the setting for the time between incident Resolution and Closure?

  A. ITSM Properties
  B. System Settings
  C. Incident Settings
  D. Incident Properties
  E. Resolution Properties
  D. Incident Properties

• Question 153:

  When configuring Flow Designer for Incident Management, which element allows you to automatically trigger notifications when an incident moves to the Resolved state?

  A. Flow Action
  B. Flow Trigger
  C. Flow Condition
  D. Flow Variable
  B. Flow Trigger

• Question 154:

  How do you describe the relationship between a Knowledge article and a Knowledge base category?

  A. Articles can only be published to one category
  B. Articles must be published to at least one category
  C. Articles must be approved by the selected category owner
  D. Articles can be published to a category and subcategory
  A. Articles can only be published to one category

• Question 155:

  Where is the definition of what is provided, or not provided, for a service defined?

  A. Vendor service agreements
  B. Service scope
  C. Service contracts
  D. Service limitations
  B. Service scope

• Question 156:

  By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

  A. Incident SLA clock is un-paused
  B. Incident record is updated, per the action's script
  C. Auto-reply sent to sender, recommending they use Portal chat
  D. Incident record is re-set to state = attention required
  B. Incident record is updated, per the action's script

• Question 157:

  Problem and Problem Task records, move automatically from New to Assess states, when which fields are filled? (Choose two.)

  A. Short Descriptor
  B. State
  C. Assigned to
  D. Configuration Item
  B. State
  C. Assigned to

• Question 158:

  What are the components of a Flow Action?

  A. Inputs, Processes, Subprocesses, and Outputs
  B. Processes, Subprocess and Action Steps
  C. Inputs, Action Steps and Outputs
  D. Indexes, Processes and Outputs
  C. Inputs, Action Steps and Outputs

• Question 159:

  Which type of catalog item should be used to create an incident record from the portal?

  A. Incident Template
  B. Request Item
  C. Order Guide
  D. Record Producer
  D. Record Producer

• Question 160:

  What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

  A. Manage Risk Assessments
  B. Delete CAB Definition
  C. Manage Risk Conditions
  D. Delete Change
  E. Create and manage Approval Policies
  A. Manage Risk Assessments
  C. Manage Risk Conditions
  D. Delete Change