ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 141:

  A customer wants to add a new Catalog Item to the Service Catalog.

  What process would be used to ensure the new item is authorized?

  A. Fulfillment Management
  B. Release Management
  C. Configuration Management
  D. Change Management
  E. Catalog Management
  D. Change Management

• Question 142:

  The Problem table is extended from what table?

  A. Task
  B. Major Incident
  C. Outage
  D. Problem Task
  E. Incident
  A. Task

• Question 143:

  The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state:

  1. Label: Fix in Progress

  2. Value: 104

  3. Constant Problem State STATES.FIX IN PROGRESS

  Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?

  A. 104
  B. "Fix in Progress"
  C. ProblemState.STATES.FIX_IN_PROGRESS
  D. 104. ProblemState.STATES.FIX_IN_PROGRESS
  C. ProblemState.STATES.FIX_IN_PROGRESS

• Question 144:

  Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer's change policy requires that changes be requested with 5 days lead time. How would you satisfy this requirement?

  A. Update the Risk Property for Insufficient lead time
  B. Update the Risk Assessment Matrix for Insufficient lead time
  C. Update the Calculate Risk UI Action
  D. Update the Risk Matrix for insufficient lead time
  E. Update the Risk Condition for Insufficient lead time
  E. Update the Risk Condition for Insufficient lead time

• Question 145:

  A customer requests that when the Service Desk agent clicks on the information icon for the Caller's name, the quick view frame shows only the following fields:

  1. User name

  2.

  Manager name

  3.

  Email Address

  4.

  Employee ID

  How would you modify the quick view frame?

  A. Update the sys_popup view for the user table
  B. Update the sys_quick view for the caller table
  C. Update the sys_popup view for the caller table
  D. Update the sys_quick view for the user table
  A. Update the sys_popup view for the user table

• Question 146:

  Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?

  

  A. Just Cls defined directly in cmdb_ci_computer
  B. Cls defined directly in cmdb_ci_computer and all parent classes
  C. Cls defined directly in cmdb_ci_computer and all child classes
  C. Cls defined directly in cmdb_ci_computer and all child classes

• Question 147:

  Which relationship correctly describes the link between Incidents and Problems?

  A. An Incident can cause multiple Problems
  B. A Problem can resolve multiple Incidents
  C. Incidents cannot be associated with Problems
  D. Problems depend on Incident SLAs
  B. A Problem can resolve multiple Incidents

• Question 148:

  When a user clicks on the Communicate workaround UI action on the Problem form, what happens?

  A. Workaround is written to the Comments field on any open Incident associated with the problem
  B. Workaround is written to the Workaround field on any incident associated with the problem
  C. Workaround is written to a draft Knowledge article
  D. Workaround is written to the Work notes field on any open Incident associated with the problem
  D. Workaround is written to the Work notes field on any open Incident associated with the problem

• Question 149:

  What tool would you use to modify catalog items using natural language and low-code actions?

  A. Flow Designer
  B. Catalog Builder
  C. Workflow Editor
  D. Process Automation Designer
  B. Catalog Builder

• Question 150:

  In the baseline Change - Normal model, when the Change request goes to the Review state, what happens to the implementation and testing tasks, if they have not been closed.

  A. They are automatically canceled
  B. They are automatically closed
  C. They are automatically assigned to the Change assignee and closed
  D. An error displays, requiring that the Tasks be closed before moving to Review
  A. They are automatically canceled