ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 131:

  What are the different ways a user can provide feedback on a knowledge article? (Choose four.)

  A. 10 Star scale
  B. Comment on Article
  C. Helpful?
  D. Flag Article
  E. 5 Star scale
  F. Pin Article
  B. Comment on Article
  C. Helpful?
  D. Flag Article
  E. 5 Star scale

• Question 132:

  Where should an admin go to view all of the search queries entered by users in the knowledge search?

  A. Knowledge queries application
  B. [kb_view] table
  C. [kb_feedback] table
  D. Search logs application
  D. Search logs application

• Question 133:

  When a user submits a service request from a catalog, what actions are triggered, based on the flow definition? (Choose three.)

  A. Tasks
  B. Access Controls
  C. Action Specs
  D. Notifications
  E. Approvals
  A. Tasks
  D. Notifications
  E. Approvals

• Question 134:

  From a data model perspective, which table is the base class for the configuration management database?

  A. Configuration Item [cmdb_ci]
  B. Asset [asset]
  C. Base Item [cmdb_base_item]
  D. Base Configuration Item [cmdb]
  D. Base Configuration Item [cmdb]

• Question 135:

  Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

  A. Change - Emergency - Review
  B. Change - Emergency - Authorize
  C. Change - P1 - Review
  D. Change - Major Incident - Authorize
  E. Change - Emergency - PIR
  A. Change - Emergency - Review

• Question 136:

  What is a core difference between an Incident and a Problem?

  A. Incidents are focused on one individual having an issue; Problems are when you have many people having the same issue
  B. Incidents can be any priority; Problems are high or critical
  C. Incidents are the same as a Problem
  D. Incidents are focused on the quickest resolution; Problems are focused on root cause analysis
  D. Incidents are focused on the quickest resolution; Problems are focused on root cause analysis

• Question 137:

  When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

  A. If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
  B. If selected CI has a Support group, write that group to the Assignment group field
  C. If selected CI has an Owner group, write that group to the Assignment group field
  D. If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field
  B. If selected CI has a Support group, write that group to the Assignment group field
  D. If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field

• Question 138:

  Which of the following roles has the ability to create and manage user criteria for service catalogs?

  A. catalog_admin
  B. itil_admin
  C. catalog_manager
  D. catalog_criteria_admin
  E. catalog_criteria_manager
  A. catalog_admin

• Question 139:

  Roles control which users can perform which actions on a change record. What are actions, which cannot be performed by anyone, even an administrator? (Choose two.)

  A. Update Change Type on an existing change record
  B. Delete a Change record
  C. Delete a Standard Change Template
  D. Delete CAB Definition
  A. Update Change Type on an existing change record
  C. Delete a Standard Change Template

• Question 140:

  Which Service Portfolio Management phase does a service belong to when it is in operational state?

  A. Active
  B. Retired
  C. Catalog
  D. Pipeline
  C. Catalog