SAP C_TCRM20_73 Online Practice Questions and Exam Preparation

SAP C_TCRM20_73 Online Questions & Answers

• Question 41:

  Mapping exists between business partners in SAP CRM and ERP customers (in both directions). This can be displayed using which transaction?

  Please choose the correct answer.

  Response:

  A. SC27
  B. MAP 01
  C. MAP
  D. MAPI
  E. PIDE
  E. PIDE

• Question 42:

  Which of the following statements are correct regarding CRM Middleware?

  There are 3 correct answers to this question.

  Response:

  A. SAP CRM Middleware requires additional server and software.
  B. Index server is used for the faster access to the product data needed by web applications.
  C. Internet Pricing and Configurator (IPC) provides configuration and pricing datafor web applications.
  D. CRM Server is connected to mobile clients via Communication station.
  B. Index server is used for the faster access to the product data needed by web applications.
  C. Internet Pricing and Configurator (IPC) provides configuration and pricing datafor web applications.
  D. CRM Server is connected to mobile clients via Communication station.

• Question 43:

  The objects to be exchanged between CRM and SAP ECC systems can be filtered using filter criteria. With reference to ‘filter criteriaA. For the initial load toward the SAP R/3 system, there is no filtering of the load objects.
  B. The filter for business objects are predefined (stored in table SMOFFILFLD) whereas filters for Customizing or condition objects can be set on existing fields.
  C. Master Data, Customizing and condition objects can be filtered at the source only.

  A. For the initial load toward the SAP R/3 system, there is no filtering of the load objects.
  B. The filter for business objects are predefined (stored in table SMOFFILFLD) whereas filters for Customizing or condition objects can be set on existing fields.

• Question 44:

  The CRM system recognizes up to different product types. In this context, which of the following statements are true?

  (Choose Correct Answers)

  Response:

  A. Six different product types are predefined and cannot be changed.
  B. ERP material master data can be transferred to the CRM system.
  C. If the material master data of a connected ERP system is transferred to the CRM system, only limited changes can be made to the corresponding products.
  D. Rest all answers are correct
  D. Rest all answers are correct

• Question 45:

  Which of the following are part of SAP CRM Marketing?

  There are 2 correct answers to this question. Response:

  A. Campaign Management
  B. Customer Segmentation
  C. Installed Base Management
  D. Incentive and Commission Management
  B. Customer Segmentation
  C. Installed Base Management

• Question 46:

  You would like to create the Organization Structure in CRM and are exploring various possibilities. Which of the following possibilities exist?

  There are 2 correct answers to this question.

  Response:

  A. You can create the organizational model automatically.
  B. A prerequisite for the automatic generation is that no organizational model already exists in the CRM system, because existing organizational models could be overwritten.
  C. The generation program can only be executed once. However delta program can be run multiple times.
  A. You can create the organizational model automatically.
  B. A prerequisite for the automatic generation is that no organizational model already exists in the CRM system, because existing organizational models could be overwritten.

• Question 47:

  Which of the following statements are correct regarding Transaction processing?

  There are 2 correct answers to this question.

  Response:

  A. Sales assistant is a part of CRM Sales order processing.
  B. Delivery documents can be replicated from ECC to CRM.
  C. Sales orders can be created as a follow up document from an opportunity.
  D. ATP check for a sales order can be done using SAP BW.
  A. Sales assistant is a part of CRM Sales order processing.
  C. Sales orders can be created as a follow up document from an opportunity.

• Question 48:

  You can define rules in Customizing for automatic organizational data determination. Which of the following are valid rule types?

  There are 2 correct answers to this question.

  Response:

  A. Responsibility rule type
  B. Organization rule type
  C. Territory rule type
  D. Sales Org Rule type
  E. ERP Rule type
  A. Responsibility rule type
  B. Organization rule type

• Question 49:

  Which of the below tool shows that which queue an agent is currently working in is called?

  Please choose the correct answer.

  Response:

  A. Navigation Bar
  B. Call List Management
  C. Manager Dashboard
  D. Intent-Driven Interaction
  C. Manager Dashboard

• Question 50:

  Which of the following statements are correct regarding CRM Middleware.

  There are 3 correct answers to this question.

  Response:

  A. There are basically 2 types of Bdocs - Messaging and Synchronizing
  B. Data is replicated between CRM and ECC via BAPIMTCS.
  C. CRM system provides customizing and business data to ECC.
  D. Bdoc messages that have been processed with errors can be re-processed.
  E. CRM uses sBDocs to replicate business data between ECC and CRM.
  A. There are basically 2 types of Bdocs - Messaging and Synchronizing
  B. Data is replicated between CRM and ECC via BAPIMTCS.
  D. Bdoc messages that have been processed with errors can be re-processed.