IBM C2180-189 Online Practice Questions and Exam Preparation

IBM C2180-189 Online Questions & Answers

• Question 41:

  A company needs to improve their Hiring Process and hired a BPM analyst to analyze their current process.

  

  The analyst completed documenting the current state process of submitting the hiring request (refer to the Exhibit) and did a "Value-Add" Analysis with the process stakeholders. Identify the "Non-Value Add" activities in this process.

  A. "Inform Dept. of Labor" and "Check to make sure budget is available"A."Inform Dept. of Labor" and "Check to make sure budget is available"
  B. "Complete the hiring request form correctly" and "Terminate the application"B."Complete the hiring request form correctly" and "Terminate the application"
  C. "Complete the hiring request form correctly" and "Check to make sure budget is available"C."Complete the hiring request form correctly" and "Check to make sure budget is available"
  D. "Inform Dept. of Labor" and "Terminate the application"D."Inform Dept. of Labor" and "Terminate the application"
  C. "Complete the hiring request form correctly" and "Check to make sure budget is available"C."Complete the hiring request form correctly" and "Check to make sure budget is available"

• Question 42:

  Which kind of change is considered a business level change as opposed to a cultural level change?

  A. Increase transparency
  B. Strengthen accountability
  C. Eliminate unnecessary work
  D. Improve collaboration across boundaries
  C. Eliminate unnecessary work

• Question 43:

  A BPM analyst is conducting interviews with the participants of a business process. What feedback about the process that might not be captured in a process diagram should the BPM analyst look out for?

  A. Excessive reviews
  B. Too many participants
  C. Identification of bottlenecks
  D. Not enough system automation
  C. Identification of bottlenecks

• Question 44:

  A BPM analyst is documenting process problems during a discovery session. As a problem is raised, what are the two key factors the BPM analyst needs to capture about each problem to be able to prioritize them later?

  A. Time and effort to fix the problem for the as-is and to-be processes.
  B. When the problem first occurs and how often it occurs in each milestone.
  C. Severity and frequency of the problem at the process, milestone, or activity level.
  D. Who is the participant when the problem occurs and what other tasks does that participant complete.
  C. Severity and frequency of the problem at the process, milestone, or activity level.

• Question 45:

  During the Process Discovery phase, the BPM analyst needs to schedule and plan for the Process Improvement and Discovery Workshop (PIDW). In planning the PIDW, what activities should the BPM analyst include on the agenda?

  A. 1. Prepare workshop participants. 2. Introduce BPM. 3. Identify: Business case overview. 4. Assess: Determine business impact. 5. Define: Document the business process. 6. Develop the use cases. 7. Discuss findings and proposed solution.
  B. 1. Prepare workshop participants. 2. Introduce BPM. 3. Identify: Business case overview. 4. Assess: Determine business impact. 5. Define: Document the business process inventory and roadmap. 6. Develop the solution approach. 7. Discuss detailed estimates.
  C. 1. Prepare workshop participants. 2. Introduce BPM. 3. Identify: Business case overview. 4. Assess: Determine business impact. 5. Define: Document the business process. 6. Develop the solution approach. 7. Discuss findings and proposed solution.
  D. 1. Prepare workshop participants. 2. Introduce BPM. 3. Identify: Business case overview. 4. Assess: Determine business impact. 5. Define: Demonstrate the business process playback. 6. Develop the use cases. 7. Discuss findings and proposed solution.
  C. 1. Prepare workshop participants. 2. Introduce BPM. 3. Identify: Business case overview. 4. Assess: Determine business impact. 5. Define: Document the business process. 6. Develop the solution approach. 7. Discuss findings and proposed solution.

• Question 46:

  A company needs to improve their hiring process and hired a BPM analyst to map the current state. What is the first thing the BPM analyst should do while constructing a discovery map? Identify the: A. Value-Add activities.

  B. sub processes within the hiring process.
  C. start and end points of the hiring process.
  D. activity where the maximum problems lie.
  C. start and end points of the hiring process.

• Question 47:

  A BPM analyst has completed the Discovery Map and is ready to begin converting the Discovery Map into a Process Diagram in Blueworks Live. What is the correct element mapping from Discovery Map to Process Diagram?

  A. Milestones to lanes, participant to section headers, activities to tasks
  B. Milestones to tasks, participant to lanes, activities to section headers
  C. Milestones to section headers, participant to lanes, activities to tasks
  D. Milestones to section headers, participant to tasks, activities to lanes
  C. Milestones to section headers, participant to lanes, activities to tasks

• Question 48:

  A BPM analyst has built the following process diagram during a process discovery workshop:

  

  Each activity noted above will have a separate Coach displayed in IBM Business Process Manager V7.5.1. How must the BPM analyst adjust the diagram to capture this requirement while adhering to best practices for proper process modeling granularity?

  A. Add a separate milestones for each activity in the Developer swimlane.
  B. Add a separate swimlane for each activity in the Developer swimlane.
  C. Color each activity with a different color to indicate separate Coaches.
  D. Combine the Developer's 3 activities into a single activity or subprocess.
  D. Combine the Developer's 3 activities into a single activity or subprocess.

• Question 49:

  A BPM analyst needs to make a change to the connections in the following process diagram. The order of activities needs to be changed so that "Grind Beans" is followed by "Brew Coffee". "Heat Milk" will come last after "Brew Coffee".

  

  How should the BPM analyst make this change to the connection?

  A. Click on the "Brew Coffee" activity and drag it onto the connection between "Grind Beans" and "Heat Milk"
  B. Click on the "Grind Beans" activity and drag it onto the connection between "Heat Milk" and "Brew Coffee"
  C. Click on the connection between "Heat Milk" and "Brew Coffee" and drag the connection arrow to "Grind Beans"
  D. Click on the connection between "Grind Beans" and "Heat Milk" and drag the connection arrow to "Brew Coffee".
  A. Click on the "Brew Coffee" activity and drag it onto the connection between "Grind Beans" and "Heat Milk"

• Question 50:

  A project manager asks a BPM analyst to assist with defining a business case for a company based on their goals and objectives. What are key components to include in support of a business case?

  A. 1. Establish critical success factors 2. Identify KPIs 3. Identify business pain points 4. Calculate Return on Investment
  B. 1. Establish critical success factors 2. Complete Playback 1 retrospective notes 3. Develop coaches from the future process 4. Calculate Return on Investment
  C. 1. Identify system integrations 2. Run Process Optimizer Reports 3. Identify business pain points 4. Calculate user story points
  D. 1. Complete Playback 1 retrospective notes 2. Identify KPIs 3. Develop coaches from the future process 4. Calculate user story points
  A. 1. Establish critical success factors 2. Identify KPIs 3. Identify business pain points 4. Calculate Return on Investment