IBM C2180-189 Online Practice Questions and Exam Preparation

IBM C2180-189 Online Questions & Answers

• Question 1:

  A BPM analyst is designing a process in the Process Diagram View, and realizes the process must account for a technical exception following an activity. What symbol in the BlueWorks Live needs to be used for this technical exception?

  

  A. Option A
  B. Option B
  C. Option C
  D. Option D
  B. Option B

• Question 2:

  During a process discovery session, the business subject matter experts and the process analyst have created the following process for a "3rd Party Grant Writing Process": The business subject matter experts (SMEs) insist that the review after the "Develop" activities will be completed outside of the IBM Business Process Manager 7.5.1 platform. The IBM Business Process Manager 7.5.1 platform will be alerted that the reviews are complete and the process should proceed to the "Archive" activities. How should the BPM analyst adjust the process so that the business requirements can be captured and a BPM Developer can have enough information to build an executable process?

  

  

  A. Combine the "Review" milestone and the "Archive" milestone into "Review and Archive"
  B. Insert an Exception event on the process flow between "Complete Grant" and 'Email and Save Grant'
  C. Add a system swimlane and an activity to receive the review message (placed in new swimlane and the "Review" milestone)
  D. Add a swimlane to the process diagram for a "Reviewer" role and an activity to accept the reviews (placed in new swimlane and the 'Review'milestone)
  E. Add a swimlane to the process diagram for a "Reviewer" role and an activity to accept the reviews (placed in new swimlane and the 'Review'milestone)
  F. Add a swimlane to the process diagram for a "Reviewer" role and an activity to accept the reviews (placed in new swimlane and the 'Review'milestone)
  C. Add a system swimlane and an activity to receive the review message (placed in new swimlane and the "Review" milestone)

• Question 3:

  A BPM analyst has modeled the process for creating a custom coffee beverage. The BPM analyst noticed a lot of detail in the process model and has started refactoring the model to reduce the complexity. Which section of the process represents multiple roles working together that the BPM analyst reduced into a single sub-process without losing the intent or meaning of the process?

  

  

  

  A. Option A
  B. Otpion B
  C. Option C
  D. Option D
  C. Option C

• Question 4:

  A company needs to improve their hiring process using Business Process Management Software (BPMS). The BPM analyst has completed the current state process discovery and analysis by involving the business subject matter expert (SME) and is ready to define the future state process map. The BPM analyst anticipates many system integrations in the future state process. Who should the BPM analyst involve during the definition of the future state process?

  A. 1. Process Owner 2. Business subject matter experts 3. BPMS Lead Developer 4. Client's IT representative
  B. 1. Project Manager 2. Business subject matter experts 3. BPMS Lead Developer 4. Client's IT representative
  C. 1. Process Owner 2. Business subject matter experts 3. BPMS Lead Developer 4. Project Manager
  D. 1. Process Owner 2. Quality Assurance 3. BPMS Lead Developer 4. Client's IT representative
  A. 1. Process Owner 2. Business subject matter experts 3. BPMS Lead Developer 4. Client's IT representative

• Question 5:

  A BPM analyst needs to assess the process for claim submission of automobile incidents of an insurance company. One of the general goals for the company is to improve customer service. Which of the following should a BPM analyst define as a Critical Success Factor (CSF) aligned to this goal?

  A. Increase phone satisfaction survey scores.
  B. Increase customer base by gaining new customers.
  C. Train insurance adjustors on interpreting a police report.
  D. Train phone representatives on Business Process Management System (BPMS) software.
  A. Increase phone satisfaction survey scores.

• Question 6:

  A company needs to improve their hiring process and has requested a BPM analyst to define a future state process. After analyzing the current state process, the BPM analyst found many opportunities for improvement which could lead this initiative into a 5 year project. How should the BPM analyst map the future state process?

  A. Map a short term process which includes only low effort opportunities.
  B. Map one single process which includes all improvement opportunities.
  C. Build a short term and a long term future state process road-map through prioritization of the opportunities.
  D. Build a roadmap of processes for all releases in the next 5 years by categorizing the opportunities into individual releases.
  C. Build a short term and a long term future state process road-map through prioritization of the opportunities.

• Question 7:

  During discovery, a process owner presents the BPM analyst with over 350 Key Performance Indicators (KPIs) determined by executive management based on the goals of the company. What action should the BPM analyst recommend to the process owner?

  A. Use all of the KPIs in the process, since they are all relevant to the different business units of the company.
  B. Use all of the KPIs in the process, since the executive team is expecting them to be implemented.
  C. Use only the KPIs in the process that support the ability to make decisions, since these are actionable.
  D. Use only the KPIs in the process that are time-based, since a primary business concern is time.
  C. Use only the KPIs in the process that support the ability to make decisions, since these are actionable.

• Question 8:

  What is the expected time frame for a milestone playback cycle?

  A. 3 days
  B. 3 weeks
  C. 3 months
  D. 3 years
  B. 3 weeks

• Question 9:

  A BPM analyst is performing a process inventory analysis at a company that has many processes and has gathered all required information to calculate a priority value for each process in order to rank them. How should the BPM analyst compute this?

  A. Provide a scale and weight for each activity in the process.
  B. Provide a scale for each process category and weigh the categories against the processes.
  C. Have the customer and the BPM analyst provide 2 different priority values independently and calculate 1 priority value.
  D. Count the number of activities in diagram and evaluate the complexity of the diagram to provide a value and calculate a priority value.
  B. Provide a scale for each process category and weigh the categories against the processes.

• Question 10:

  On a project, the BPM analyst defined the following to identify the Key Performance Indicator (KPI):

  - The goal of the project was to improve the efficiency of the process.

  -

  The concern was that the process was not fast enough.

  -

  The Critical to Quality (CTQ) was the speed of the process.

  -

  The client was interested in the cycle time of the process.

  - The time stamps at the beginning and at the end of the process are captured.

  Which step did the BPM analyst fail to perform in identifying the KPI?

  A. Know the client objectives
  B. Know how to define the client's KPI
  C. Know the process decision makers
  D. Know the client's Service Level Agreements (SLAs)
  C. Know the process decision makers