IBM C2180-189 Online Practice Questions and Exam Preparation

IBM C2180-189 Online Questions & Answers

• Question 31:

  A company has multiple processes already documented in their Blueworks Live library. During process discovery on a new process, the business subject matter experts (SMEs) identify a subprocess that is exactly the same as a process already in Blueworks Live library. How should the BPM analyst capture this requirement in Blueworks Live?

  A. Use the Linked Processes feature to capture the relationship.
  B. Use the Heat Mapping feature to capture the common process flows.
  C. Use the Smart Folder feature to organize both processes in the same folder.
  D. Copy the same Inputs, Outputs, and Participants when defining the new subprocess.
  A. Use the Linked Processes feature to capture the relationship.

• Question 32:

  During the Process Discovery phase, the BPM analyst needs to identify who must fully participate in the Process Improvement and Discovery Workshops (PIDW). Of the many roles in a BPM project, which roles must fully participate?

  A. Process Owner, Subject Matter Expert
  B. Technical Consultant, Process Owner, BPM Developer
  C. Technical Consultant, Process Owner, Project Manager
  D. Project Manager, Process Owner, Subject Matter Expert
  A. Process Owner, Subject Matter Expert

• Question 33:

  A BPM analyst needs to define user stories for development. What information does the BPM analyst need to know about user stories? User stories:

  A. support waterfall development.
  B. include implementation details.
  C. can be grouped and prioritized.
  D. contain all required information needed by developers.
  C. can be grouped and prioritized.

• Question 34:

  During Playback 0, a business user asks the following question: "Once a task is assigned to a user, can the task be reassigned to another user?" Which of the following responses is a valid response by a BPM analyst?

  A. No, assignment must be built into the system.
  B. No, once a task is assigned to a user the task must be completed by the user.
  C. Yes, a user can reassign their task to any other user.
  D. Yes, reassignment is possible dependant upon the role of the user.
  D. Yes, reassignment is possible dependant upon the role of the user.

• Question 35:

  A BPM analyst is modeling the process for acquiring membership at a club. The analyst interviewed the front office supervisor, who provided the following description of the first activity "Enter Application": "One of our receptionists receives a paper application from a potential client, an applicant. The receptionist first looks up the client's name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review." The BPM analyst has created the discovery map and now needs to enter information from the above description into the Details fields in Blueworks Live for the activity "Enter Application". For the activity "Enter Application", who is the Supplier?

  A. Front Office Supervisor
  B. Receptionist
  C. Applicant
  D. Manager
  C. Applicant

• Question 36:

  During process discovery, the business subject matter experts (SMEs) make the following statement about how the process starts: "Today, our users access the database that stores new orders and copy that information manually onto a request form. This form is passed from one participant to another during the process. In our future state, we would like IBM Business Process Manager V7.5.1 to connect to the database directly, so that we don't have to manually create our request forms." The IT representatives from the client indicate that this should be possible. How should the BPM analyst respond to this?

  A. Defer this discussion for the BPM developers.
  B. Gather all the technical details for this integration.
  C. Capture that the process should start systematically and identify high level inputs to the process.
  D. Inform the business SMEs that this is not possible as the process must start with a Human Task.
  C. Capture that the process should start systematically and identify high level inputs to the process.

• Question 37:

  A BPM analyst is modeling the process for acquiring an account. The analyst interviewed the customer service supervisor, who provided a Responsible, Accountable, Consulted, Informed (RACI) chart that had been created with the key roles and activities in the process.

  

  The BPM analyst used the contents of the RACI chart to fill in the Details fields in Blueworks Live for the activity "Enter Application". According to the RACI chart for the activity "Enter Application", who is the Participant?

  A. Customer Service Agent
  B. Customer Service Supervisor
  C. Customer Relations Advisor
  D. Customer Account Manager
  A. Customer Service Agent

• Question 38:

  A company needs to improve their hiring process and hired a BPM analyst to map the current state. During the process discovery session, the team identifies that the process steps to review the "hiring" request is the same as the process steps to review a "promotion/pay rise" request. What should the BPM analyst use to map the activities needed for the review of the "hiring" request in Blueworks Live?

  A. a sub-process
  B. a different color
  C. a linked process
  D. a separate milestone
  C. a linked process

• Question 39:

  A BPM analyst has completed the definition of user stories and is ready to prioritize them so that the development team starts building the stories that have high business value. Who should the BPM analyst involve during the user story prioritization?

  A. Project Sponsors
  B. Quality Assurance Analysts
  C. Process Owners and Stakeholders
  D. BPM Administrators and Project Managers
  C. Process Owners and Stakeholders

• Question 40:

  A BPM analyst is modeling the process for acquiring membership at a club. The analyst interviewed the front office supervisor, who provided the following description of the first activity "Enter Application": "One of our receptionists receives a paper application from the potential client, an applicant. The receptionist first looks up the client's name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review." The BPM analyst has created the discovery map in Blueworks Live and now needs to enter information from the above description into the Details fields for the activity "Enter Application". For the activity "Enter Application", what are the Inputs and Outputs?

  A. Inputs: Membership Number Outputs: Application Membership Number
  B. Inputs: Membership Number Outputs: Application Membership Number
  C. Inputs: Membership Number Outputs: Application Membership Number Name Address
  D. Inputs: Application Membership Number Name Address Outputs: Application Membership Number Name Address
  E. Inputs: Application Membership Number Name Address Outputs: Application Membership Number Name Address
  F. Inputs: Application Membership Number Name Address Outputs: Application Membership Number Name Address
  G. Inputs: Application Membership Number Name Address Outputs: Application Membership Number Name Address
  H. Inputs: Application Membership Number Name Address Outputs: Application Membership Number Name Address
  A. Inputs: Membership Number Outputs: Application Membership Number