IBM C2180-189 Online Practice Questions and Exam Preparation

IBM C2180-189 Online Questions & Answers

• Question 21:

  What is the correct sequential order for determining metrics?

  A. 1. Goals 2. Enabled Decisions and Decision Makers 3. Tracked Data and Key Performance Indicators (KPIs) 4. Scoreboards, Reports, and Service Level Agreements (SLAs)
  B. 1. Enabled Decisions and Decision Makers 2. Goals 3. Tracked Data and Key Performance Indicators (KPIs) 4. Scoreboards, Reports, and Service Level Agreements (SLAs)
  C. 1. Goals 2. Enabled Decisions and Decision Makers 3. Scoreboards, Reports, and Service Level Agreements (SLAs) 4. Tracked Data and Key Performance Indicators (KPIs)
  D. 1. Enabled Decisions and Decision Makers 2. Goals 3. Scoreboards, Reports, and Service Level Agreements (SLAs) 4. Tracked Data and Key Performance Indicators (KPIs)
  A. 1. Goals 2. Enabled Decisions and Decision Makers 3. Tracked Data and Key Performance Indicators (KPIs) 4. Scoreboards, Reports, and Service Level Agreements (SLAs)

• Question 22:

  A company needs to improve their hiring process and hired a BPM analyst to map the current state. During the discovery session, the business subject matter experts (SMEs) indicate to the BPM analyst that the hiring request is reviewed by both the human resource admin and the human resource manager. How should the BPM analyst document the participant role for this activity?

  A. Assign the admin as the participant since the admin is paid less.
  B. Assign the manager as the participant since the admin reports to the manager.
  C. Break the "Review" task into separate tasks and define who does what.
  D. Pick either the admin or the manager and assign the "Review" task to that role.
  C. Break the "Review" task into separate tasks and define who does what.

• Question 23:

  How does implementing the playback methodology in a BPM project reduce the risk of building unwanted products?

  A. Business users are minimally involved in the BPM project.
  B. All requirements of the project are completed in one release.
  C. Immediate feedback during development provides ability to change direction.
  D. Solution administrators give early input so system performance is not an issue.
  C. Immediate feedback during development provides ability to change direction.

• Question 24:

  A company that processes applications has been using Business Process Management Software (BPMS) over the last year. They have asked IBM to analyze their processes in production because they want to continue improving their processes. The IBM BPM team sends a BPM analyst. What should the BPM analyst do?

  A. Use the Discovery View in Blueworks Live to perform inspection on the process.
  B. Use the Analyze feature in Blueworks Live to perform Historical and Simulation Analysis.
  C. Use the Process Inspector in IBM Business Process Manager V7.5.1 to perform inspection on the process.
  D. Use the Optimizer view in IBM Business Process Manager V7.5.1 to perform Historical and Simulation Analysis.
  D. Use the Optimizer view in IBM Business Process Manager V7.5.1 to perform Historical and Simulation Analysis.

• Question 25:

  A BPM analyst has modeled the following process. However, after the "Extract Data" and "Send data use case template to client", the client has stated that "Complete data scenarios" should be done.

  

  How should the BPM analyst adjust the process?

  A. Join A and B
  B. Insert join before A, and move B after A
  C. Insert Join before B, and move A after B
  D. Move B before A, and insert a join after A
  B. Insert join before A, and move B after A

• Question 26:

  A BPM analyst is helping to identify and select the appropriate solution for process improvement in a large BPM project. What are the business levers the BPM analyst should focus on?

  A. Policy, Technology, Organization and People
  B. Policy, Tools, Organization and People
  C. Process, Technology, Organization and People
  D. Process, Tools, Organization and People
  C. Process, Technology, Organization and People

• Question 27:

  A cable company is improving a process in their call center for requesting cable service. The new process will run in IBM Business Process Manager V7.5.1. The call center supervisor would like to know how long it takes the customer service representatives to take the customer requests before passing the request to the engineering department to provide the service. What should the BPM analyst recommend to address the measurement reporting requirement?

  A. Use the My Performance scoreboard with Provide Cable Service filter.
  B. Use the My Team Performance scoreboard with the Take customer service request.
  C. Use IBM Business Monitor to create a custom report with events from the engineering department database.
  D. Create a custom report with tracking points in the process with cable service customer names.
  B. Use the My Team Performance scoreboard with the Take customer service request.

• Question 28:

  A new employee just started working with a company and only received their laptop in week 4. The BPM analyst investigated the cause:

  -Equipment was not ordered until week 2

  -

  The manager did not complete the new hire checklist.

  -

  The manager did not know how to access the checklist.

  - No one communicated to the manager how to access the checklist.

  -No communication plan for the on-boarding process.

  -

  The root cause of the initial problem was that no one communicated to the manager there was a checklist. Which tool did the BPM analyst use in order to find out the root cause?

  A. 5 Whys
  B. 5 Whats
  C. 5 Whens
  D. 5 Whos
  A. 5 Whys

• Question 29:

  What is the basis for playback methodology?

  A. Iterative development
  B. V-model development
  C. Waterfall development
  D. Cleanroom development
  A. Iterative development

• Question 30:

  A security company provides background checks on individuals as a service. Based on various criteria, a customer's request can have a different priority to receive a better level of service response time. Whether the background check passes or fails should not impact the service level. Requests with a high priority need to be addressed within the same business day, those with a medium priority can take up to 3 days to process, and those with a low priority must be responded to within 5 business days. The security company is currently updating the background check process and wants to define some performance measurements to ensure customers are receiving the service level they are paying for. How should the BPM analyst define the measurements to meet these requirements?

  A. Calculate the rate of background check passes per day per priority to determine the service level agreement.
  B. Count the number of background check failures for each priority and calculate the difference from the service level agreement.
  C. Capture the times to start and complete the background check, calculate the duration and compare it to the service level agreement by priority.
  D. Capture the times to start and complete the background check, calculate the service level agreement for each priority and compare it to thetimes.
  C. Capture the times to start and complete the background check, calculate the duration and compare it to the service level agreement by priority.