ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 61:

  Which of the following actions will help make on-the-job training more effective?

  A. Inviting department supervisors to attend the initial training sessions

  B. Creating training applications

  C. Asking the most productive workers to conduct the training

  D. Establishing training objectives

  Correct Answer: D

• Question 62:

  Stratified sampling is an appropriate method to use in which of the following circumstances?

  A. The inspector is examining product from a single lot.

  B. The lot contains product from different machines, production shifts, or operators.

  C. The samples are drawn from a continuous flow of product.

  D. The plan requires samples to be drawn from random containers.

  Correct Answer: B

• Question 63:

  Process control feedback loops are used to measure the:

  A. actual performance of a process

  B. defects generated by a process

  C. amount of time a process takes

  D. efficiency of employee processes

  Correct Answer: A

• Question 64:

  A team that is in the norming stage of development will exhibit which of the following behaviors?

  A. Satisfaction with the team's progress

  B. A sense of team cohesion and common spirit

  C. Excitement, anticipation, and optimism

  D. Defensiveness and competition

  Correct Answer: B

• Question 65:

  Ethics in the workplace can include:

  A. indifference, isolation and dishonesty

  B. honesty, loyalty and fairness

  C. respect, disparity and tolerance

  D. trust, integrity and self interest

  Correct Answer: B

• Question 66:

  How should the quality manager respond to the improving customer satisfaction trend?

  A. Since the trend is improving, no response

  B. Refocus all resources on improving market share

  C. Perform a kano analysis to address customer wants and needs in the future

  D. Change the distribution channels to speed delivery time

  Correct Answer: C

• Question 67:

  A senior executive invites employees to become members of a team that will help make decisions about which actions to take before implementing the action selected by the executive. What kind of leadership style is executive using?

  A. Nondirective

  B. Consultative

  C. Results-based

  D. Open-door

  Correct Answer: B

• Question 68:

  In an effort to reduce quality costs, a quality manager has implemented a cross-functional process improvement team. Which of the following activities should the team perform first?

  A. Create a method of reporting progress

  B. Identify the problem

  C. Identify ways to measure the effectiveness of changes

  D. Implement a change management system

  Correct Answer: B

• Question 69:

  Which of the following actions is considered a best practice in a customer-driven organization?

  A. Having a large customer service department that is responsible for all customer inquiries

  B. Organizing the management structure so that executive managers have responsibility for customer contact

  C. Training the entire workforce to act on customer requests

  D. Developing a group of highly trained individuals who visit customers on a regular basis

  Correct Answer: C

• Question 70:

  Which of the following is a benefit of using quality Junction deployment (QFD)?

  A. It reduces overall process time.

  B. It provides data for the design of future products.

  C. It provides a key element of the house of quality.

  D. It is a means of deploying a quality plan.

  Correct Answer: B