Which of the following issues is of primary importance to management?
A. Focusing on challenges from direct competitors
B. Staying in business
C. Keeping the corporate vision current
D. Creating a comprehensive, market-driven strategic plan
Which of the following actions is an example of behavior by quality professionals that upholds the ASQ Code of Ethics?
A. Giving credit to all present and former employees when disclosing information about technical processes without their consent
B. Taking credit for the work of others only when no monetary reward is offered
C. Declining work roles that are outside their area of competence
D. Accepting compensation from two different parties for the same service, without their consent
A SWOT analysis should be performed when a company is:
A. developing its strategic objectives
B. starting the strategic planning process
C. identifying appropriate tactics for implementing the strategic plan
D. selling management on a new product line
According to Juran, which of the following groups would be considered internal customers of a consumer products company?
A. Regulatory agency staff
B. Company employees
C. The general public
D. End users
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