ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 81:

  Which of the following methods is used to listen to customers to learn exactly what they want and then, using a logical system, determine how best to fulfill those needs with available resources?

  A. Quality planning and analysis

  B. Quality control

  C. Quality assurance

  D. Quality function deployment

  Correct Answer: D

• Question 82:

  A companywide quality management system is defined as a: A. formal structure for establishing and meeting quality goals throughout an organization

  B. documented process for planning and developing quality policies

  C. policy development process for quality that involves department-level leadership

  D. method of ensuring that customer requirements take precedence over all other organizations

  Correct Answer: A

• Question 83:

  A few weeks ago. an internal quality auditor for a company completed an audit in one area of the quality system. Two corrective action requests (CARs) resulted from the audit. The supervisor of quality audits voided the two CARs without giving the auditor any substantial reason for the action, and the auditor has since fallen behind schedule on performing other audits. In this situation, the quality manager should take which of the following steps first?

  A. Retrain the supervisor

  B. Reinstate both voided CARs

  C. Discuss the voided CARs with the supervisor and the auditor

  D. Revise the policies and procedures for CARs

  Correct Answer: C

• Question 84:

  Which of the following are considered key processes in managing quality?

  A. Process capability, rework costs, and customer satisfaction

  B. Root cause analysis, corrective action, and preventive action

  C. Quality control, planning, and improvement

  D. Internal, external, and product audits

  Correct Answer: C

• Question 85:

  Which of the following steps must be taken to create a successful on-the-job training program?

  A. Setting performance objectives

  B. Developing lesson plans

  C. Identifying appropriate training facilities

  D. Pre-testing the participants

  Correct Answer: A

• Question 86:

  Which of the following tools should HR use to monitor the number of hours lost due to worker absenteeism?

  A. Flowchart

  B. Pareto chart

  C. Activity network diagram

  D. Time plot

  Correct Answer: B

• Question 87:

  In the Kano model, which of the following best defines an exciter attribute?

  A. These attributes can be rated as "important" but they are expected.

  B. These are articulated needs, what customers will say they need.

  C. These are unexpected but if offered, generate "delight" and surprise the customer.

  D. Satisfaction increases linearly as these attributes are more fully delivered.

  Correct Answer: C

• Question 88:

  Throughput is defined as the:

  A. range within which a process is able to operate

  B. expensive of services or manufacturing finished goods

  C. rate at which an organization generates money through sales of products or services

  D. cycle time it takes to produce one unit of product or one service transaction

  Correct Answer: C

• Question 89:

  One of the first steps in optimizing the supply chain is to:

  A. develop a flowchart

  B. conduct a cause and effect analysis

  C. apply the Denting wheel

  D. create a fault tree analysis

  Correct Answer: B

• Question 90:

  During a process improvement effort, the team discovers that machine X is underutilized, but it is not a bottleneck in the operation. Under the theory of constraints, the team should make which of the following recommendations?

  A. Increase the flow of parts to machine X to maximize inventory build up

  B. Keep a backlog of stock available at machine X

  C. Allow machine X to continue to have idle time

  D. Remove machine X and have a vendor supply the part

  Correct Answer: C