ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 71:

  When selecting new employees for jobs requiring cross-functional communication, one criterion a manager should consider is the employee's:

  A. organizational skills

  B. ability to work with others

  C. previous work experience

  D. personal integrity

  Correct Answer: B

• Question 72:

  A Gantt chart is useful for managing which of the following stages of a project?

  A. Final reporting

  B. Implementation

  C. Budgeting

  D. Justification

  Correct Answer: B

• Question 73:

  Which of the following elements describes the combination of the severity and probability of occurrence of harm?

  A. Failure mode

  B. Hazard

  C. Risk

  D. Detection

  Correct Answer: C

• Question 74:

  Human resources (HR) has proposed instituting a program to encourage employees to submit suggestions. Before implementing this plan. HR should do which of the following?

  A. Develop a provision for recording participation on the employee's permanent record

  B. Develop a provision for providing a reward that is proportional to the value of the suggestion to the company

  C. Obtain a commitment from management to implement suggestions that are accepted

  D. Obtain approval for the plan from employee representatives

  Correct Answer: C

• Question 75:

  The definition and communication of the quality vision, mission, and goals of a company is the primary responsibility of the:

  A. individual quality manager

  B. quality process teams

  C. quality assurance organization as a whole

  D. senior management team

  Correct Answer: D

• Question 76:

  Corporate headquarters has established the use of the Baldrige Award criteria as the standard for all divisions. West Division's general manager calls the quality director and says. "We do not want to use this criteria, but your job as quality director for the division will be to make it look as if we are using it." In this situation, the quality director's best response would be to tell the manager that:

  A. the standard is very useful and would improve the bottom line of the division

  B. most of the initial changes will be transparent to the general operation of the division

  C. only someone from corporate headquarters can authorize that level of change

  D. this directive came from the Chief Executive Officer and only they can change it

  Correct Answer: C

• Question 77:

  Which of the following is the most important characteristic of customer-focused organizations?

  A. A documented quality management system

  B. Clear leadership from top management

  C. Reward and recognition programs for all employees

  D. Trained staff in the customer service department

  Correct Answer: B

• Question 78:

  A cross-functional team has been working on a process improvement project that affects departments A, B, C, and D. Once the project is completed, which of the following people associated with the team is responsible for ensuring that the changes are integrated into the processes of the affected departments?

  A. Facilitator

  B. Sponsor

  C. Member

  D. Coach

  Correct Answer: B

• Question 79:

  To ensure continued customer loyalty, a company must take which of the following steps?

  A. Implement statistical process control

  B. Use just-in-time operations

  C. Identify the organizational needs of the company

  D. Resolve complaints in a timely manner

  Correct Answer: D

• Question 80:

  Which of the following describes a Likert-type response format?

  A. Multiple-choice responses

  B. True-false choices

  C. A scale of 1 to 5

  D. A checklist

  Correct Answer: C