ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 51:

  Which of the following tools should be used to determine how material is handled and who should handle it?

  A. Flowchart

  B. Pareto chart

  C. PDCA cycle

  D. Process decision program chart (PDPC)

  Correct Answer: A

• Question 52:

  A supplier can save money if they eliminate a step in producing a part in the manufacturing process. There is no customer requirement pertinent to this part of the manufacturing process, nor is there any evidence that the change will adversely affect the functionality of the part. How should the supplier pursue making the change?

  A. Send a notification letter to the customer when the change has been implemented

  B. Conduct a thorough testing program and then present results to the customer for their acceptance

  C. Implement the change immediately to save money for the company as quickly as possible

  D. Solicit the customer's involvement to investigate whether the change would be acceptable

  Correct Answer: D

• Question 53:

  If an employee compensation plan is linked to pre-established company, team, and functional area goals, the plan is described as

  A. task-based

  B. value-based

  C. performance-based

  D. objective-based

  Correct Answer: C

• Question 54:

  A quality system should be based on which of the following fundamental management principles?

  A. Employees want to do a good job

  B. Statistical process control should be used throughout the organization

  C. "Zero defects" is the only acceptable quality level

  D. Suppliers should be certified by an external agency or audited annually

  Correct Answer: A

• Question 55:

  The most important reason for changing procedures or processes is to

  A. create a more effective work environment

  B. stimulate creativity and out-of-the-box thinking

  C. develop cutting-edge design and production facilities

  D. enhance the value of products or service

  Correct Answer: D

• Question 56:

  When benchmarking is being considered for process improvement, which of the following is the most appropriate starting point?

  A. Performing an analysis of competitors' products

  B. Establishing target goals for the process

  C. Identifying what is to be benchmarked

  D. Selecting a benchmarking partner

  Correct Answer: C

• Question 57:

  Which of the following is an example of common cause variation?

  A. Human error

  B. Equipment failure

  C. Inadequate training

  D. Inherent measurement error

  Correct Answer: D

• Question 58:

  A process engineer has calculated that the purchase of a new $150,000 cutter for machines would enable the assembly area to increase output by 30% or more, without additional resource cost. The purchase would exceed the quality budget for the year but would reduce the total operating cost of the assembly department. If the process engineer, the quality manager, and the manager of the machining department collaborate to decide whether to buy the new cutter, they would be using which of the following type of management styles?

  A. Total quality management

  B. Functional management

  C. Cross-functional management

  D. Management by objective

  Correct Answer: C

• Question 59:

  Rank in order, from first to last, the following steps to creating a new service organization.

  1.

  Implement new tactics at the front line

  2.

  Clarify the service strategy'

  3.

  Evaluate the present level of service quality

  4.

  Educate the organization

  A. 2, 1, 3, 4

  B. 2, 4, 1, 3

  C. 3, 2, 4, 1

  D. 3, 4, 1, 2

  Correct Answer: B

• Question 60:

  During an audit of a supplier's facility, a standard rework operation is not approved for a product. According to the quality manager this operation will not be used to manufacture parts and, they ask that the issue not be identified in the audit. Which of the following steps should be taken first?

  A. Agree with the quality manager and do not identify the issue

  B. Identify the issue in the audit with the note of the quality manager comments

  C. Have the supplier document that it will not be used on the manufactured parts

  D. Report the quality manager to upper management

  Correct Answer: B