ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 1:

  A recent employee survey included individual comments indicating that some employees are having to decide whether to follow a written procedure or do something contrary to procedure because their supervisor or manager told them to do it differently. In this situation, the first action the quality manager should take is to

  A. discuss the matter with the quality council or senior management

  B. discuss the matter with mid-level managers

  C. initiate appropriate changes to the procedures being violated

  D. quantify and verify the survey findings

  Correct Answer: D

• Question 2:

  Which of the following tools is used to capture customer needs and create requirements?

  A. Statistical process control

  B. Cause and effect diagram

  C. Design of experiments

  D. Quality function deployment

  Correct Answer: D

• Question 3:

  When a project team is monitoring the schedule variance of a project, which of the following is the most important question to ask first?

  A. "How much variation in the schedule did we expect initially?"

  B. "Does the variance have any impact on the end date of the project?"

  C. "Do we need to reduce the scope of the project to counteract the variance?"

  D. "Will the customer allow reasonable delays in the project?"

  Correct Answer: B

• Question 4:

  Which of the following elements is an essential feature of a "pull" production system?

  A. Work in progress (WIP)

  B. Manufacturing resources planning (MRP)

  C. Kanban

  D. Poka-yoke

  Correct Answer: C

• Question 5:

  A matrix organizational structure is described as a

  A. democratic, decision-making structure

  B. one-to-one, supervisor-worker structure

  C. group of individuals dedicated to a functional area

  D. collaboration between projects and functional area

  Correct Answer: D

• Question 6:

  Which of the following metrics can be used to measure the internal performance of various departments at the operational level?

  A. Inventory turns

  B. Earned value

  C. Return on investment

  D. Throughput

  Correct Answer: A

• Question 7:

  When promoting quality improvement plans, the quality manager should take which of the following actions first?

  A. Obtain information about competitor processes

  B. Obtain senior management support

  C. Perform a benchmarking study

  D. Perform a market growth analysis

  Correct Answer: B

• Question 8:

  Before conducting a survey of its readers, a newspaper publisher divided its database into 10 different income levels. The newspaper then drew a sample from each of the income levels. What type of sampling method is the publisher using?

  A. Random

  B. Statistical

  C. Stratified

  D. Census

  Correct Answer: C

• Question 9:

  When a companywide professional development program is being planned, which of the following factors should be considered first?

  A. Areas of customer dissatisfaction

  B. Organizational job descriptions

  C. Resources available for education

  D. Corporate mission and strategy

  Correct Answer: D

• Question 10:

  Which of the following sets of elements represents the four levels of training evaluation?

  A. Pre-training, end-of-training, post-training, on-the-job

  B. Pre-hire, 6-months, 12 months, 30 months

  C. Reaction, learning, behavior, results

  D. Cognition, comprehension, competency, communication

  Correct Answer: C