ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 1:

  In order to effectively, must understand which of the following aspects of their audience?

  A. The audience's culture may be difference from their own.
  B. The audience's culture is separate and subordinate to the corporate culture
  C. The audience is responsible for being engaged in the communication exchange.
  D. An audience of workers will receive the information more willingly than an audience of managers.
  A. The audience's culture may be difference from their own.

• Question 2:

  Which of the following is classified as an appraisal cost?

  A. Scrap
  B. Product audits
  C. Warranty refunds
  D. Cost of sales
  B. Product audits

• Question 3:

  In response to changing market conditions, a company has revised its corporate goals. Which of the following tools would be appropriate for the sales and marketing team to use to align its strategy to those new goals?

  A. Tree diagram
  B. Flowchart
  C. Pareto diagram
  D. Kaizen
  A. Tree diagram

• Question 4:

  A company's top management has decided to change the role of production supervisor-, from providing oversight to becoming coaches for production workers. In this situation, which of the following steps should be taken first?

  A. A sponsor should be identified to monitor the change and determine it" it can be replicated in other parts of the organization.
  B. Supervisors should receive training in how to communicate with management in their new role.
  C. A facilitator should be assigned to help the supervisors and workers manage the change.
  D. Workers and supervisors should receive training in how the new roles will affect them.
  D. Workers and supervisors should receive training in how the new roles will affect them.

• Question 5:

  The quality manager of a 250 employee bottling plant has been successful in using job enrich h to imp quality improvement on the production line. The company president is impressed with the gains made through this process and wants to expand the concept throughout the company to inspire all employees to focus on quality. The president asks the quality manager to make a presentation to management on this topic. What is the critical point the quality manager should emphasize?

  A. Job enrichment will be quickly implemented
  B. Employees will need to be cross trained
  C. Empowerment takes a high level of sustained commitment for years
  D. Management will remain at the top of the organization structure
  C. Empowerment takes a high level of sustained commitment for years

• Question 6:

  The development of a customer satisfaction survey should be based on _____

  A. established industry practices
  B. the supplier's perception of customer needs
  C. A system for determining customer requirements
  D. data from field failure reports
  C. A system for determining customer requirements

• Question 7:

  A CEO has announced a new vision in automation, integration, and technology. The CEO explanied how these elements play an important role in the global business process simplification. In response to this vision, the CEO announces a more advanced new information system that will replace the old system.

  How would a Corporate IT Director manage the organization's performance and risks based on this new mandatory information system?

  A. From a risk management perspective, design a plan B in case the new system does not work to keep the business performing
  B. Ensure integration, vertical, and horizontal alignment are in the strategic planning, and perform a risk management assessment on the new information system
  C. Create a project timeline to train all the teams across your region to guarantee the appropriate transition to the new information system
  D. Make sure you have all the resources available to e data information P I misuse, risk assessment, and firewalls
  B. Ensure integration, vertical, and horizontal alignment are in the strategic planning, and perform a risk management assessment on the new information system

• Question 8:

  The Taylor Company makes products in to S ne 1 and its base is moving toward full computer-assisted design (CAD) systems. Taylor 1s planning to implement a policy requiring product acceptance to be made from CAD drawings resident on the computer system. However, the Ward Company, an important customer of Taylor. has a written policy requiring suppliers to use paper drawings for product acceptance.

  Which of the following actions should Taylor take to be cost-effective and sensitive to Ward's requirement?

  A. Delay implementing the CAD acceptance system until Ward changes its requirement
  B. Implement the CAD acceptance system and discuss with marketing how to change Ward's position.
  C. Implement the CAD acceptance system and make exception for individual customer as needed
  D. Implement a dual-design media acceptance system
  C. Implement the CAD acceptance system and make exception for individual customer as needed

• Question 9:

  A company's new strategic plan targets development of a new service. The quality manager assembles a team from sales and marketing, engineering. Held customer support, finance, and human resources, with the objective of developing a series of matrices that will translate customer requirements into appropriate technical requirements or specifications. The process the quality manager is using to facilitate this outcome is best known as _______

  A. hoshin planning
  B. design of experiments
  C. quality function deployment
  D. business process reengineering
  C. quality function deployment

• Question 10:

  Quality experts agree that most causes of quality problems can be attributed to an organization's ____

  A. line employees
  B. quality council
  C. quality department
  D. management
  D. management