ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 651:

  Which of the following is an internal failure cost?

  A. Field trials

  B. Rework of rejects

  C. Special tests

  D. Returned goods

  Correct Answer: B

• Question 652:

  ANSI/ASQC Q9001 (ISO 9001) requires which of the following?

  A. A mission statement

  B. A quality policy

  C. A vision statement

  D. A strategic plan

  Correct Answer: B

• Question 653:

  Which of the following statements is true about using stakeholder analysis? A stakeholder analysis

  A. focuses on understanding the requirements or key customers

  B. is a statistical method for identifying the elements that result in loyalty

  C. assesses the interest, influence, and importance of those with an interest in an issue

  D. addresses stakeholders needs for a change to be successful

  Correct Answer: C

• Question 654:

  XYZ is a business-to-business company that knows the following about its customers.

  ? They each use XYZ's products differently, depending on their industry.

  ? They are located in various regions of North America and Europe.

  ? They have employee workforces of different sizes at different plants.

  ? They pay different prices for the same products, depending on the volume purchased.

  The best reason for XYZ to segment its customer base is because its customers

  A. use the products differently

  B. are located in various geographical regions

  C. have employee workforces of different sizes and locations

  D. pay different prices for the same products

  Correct Answer: A

• Question 655:

  Which of the following communication skills is most important for a virtual team to have to avoid making incorrect assumptions?

  A. Report writing

  B. Computer usage

  C. Active listening

  D. Text messaging abbreviations

  Correct Answer: C

• Question 656:

  Which of the following actions indicates that an interviewer is using active listening techniques?

  A. Capturing the respondent's tone by taking notes during the interview

  B. Maintaining eye contact

  C. Repeating the respondent's answers to confirm them

  D. Helping the respondent find the right words

  Correct Answer: C

• Question 657:

  Which of the following is an example of one-on-one instruction?

  A. Self-directed

  B. Classroom

  C. On-the-job

  D. Facilitation

  Correct Answer: C

• Question 658:

  Several departments within an organization have implemented changes that improved their departmental results. However, the organizational results are decreasing. Which of the following concepts describes this situation?

  A. Juran's Trilogy

  B. Maslow's hierarchy of needs

  C. Theory of constraints

  D. Supply chain optimization

  Correct Answer: C

• Question 659:

  A production line has a dropped OEE by 10% from the previous week. The MTBF = 5.4 min, and MTTR = 17.8. Which of the following is the most appropriate step to take in order to solve this substantial loss of performance based on the information available?

  A. Evaluate the statistical process control of the line

  B. Estimate the inherent availability to determine the relationship between reliability and maintainability

  C. Understand the bathtub curve of the line

  D. Understand what the main problem is causing OEE loss, MTBF, and MTTR

  Correct Answer: D

• Question 660:

  Resource leveling is used to accomplish which of the following objectives?

  A. Optimizing the use of a project's workforce

  B. Shortening the length of project

  C. Determining the resources of a project D. Determining peak periods of a project's workforce overload

  Correct Answer: A