ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 611:

  Which of these circumstances might reasonably prompt a reevaluation of an organization's policies and strategic objectives?

  I. The retirement of the CEO

  II. A merger with another company

  III. Divestiture of a major division

  IV.

  Obsolescence of a major technology

  A.

  I, II, III, and IV

  B.

  II, III, and IV only

  C.

  I, II, and IV only

  D.

  II and III only

  Correct Answer: A

• Question 612:

  As part of the continued evolution of their TQM philosophy, a company recently devised a sophisticated gain-sharing program that allows all employees to obtain financial rewards from improved organizational performance. Which of the following is true?

  A. The company will see increased enthusiasm for their TQM efforts.

  B. Management should ensure that the TQM effort also taps intrinsic motivation.

  C. The gain-sharing program probably gives a greater proportion of the rewards to employees at higher levels of the organization.

  D. Quality to the customer may drop as improvement efforts become more focused on financial results.

  Correct Answer: B

• Question 613:

  Which of the following process improvement teams' projects is likely to be regarded as most successful where on-time deliverables are critical?

  A. Deliverables were completed on time, but project incurred a one percent cost overrun.

  B. Project team worked well together and worked hard but lacked sufficient resources to complete project on time and within budget.

  C. Project required a reduction in scope in order to finish within planned time and cost and avoid a late penalty.

  D. Project completed deliverables a week late and incurred a cost overrun but provided unplanned added value.

  Correct Answer: A

• Question 614:

  A team is frustrated by the difficulty of the project on which they're working, and has asked the sponsor to attend their next meeting. The sponsor should:

  A. Decline, since the team needs to own the process.

  B. Attend with a clear vision of the importance of the project.

  C. Try to identify resisting forces before attending the meeting.

  D. Attend and communicate a sense of urgency.

  Correct Answer: B

• Question 615:

  A company has been very reactive in dealing with quality since it was started 19 years ago and management wants to develop a more proactive organization. Which of the following actions by top management would be most useful at the beginning of the process of change?

  A. Change the reward system.

  B. Create a new position with the title "preventive action coordinator."

  C. Reorganize into "small business units" that have a line of sight for quality problems.

  D. Define, communicate, and demonstrate proactive quality behaviors.

  Correct Answer: D

• Question 616:

  A facilitator notices that the team jumps to conclusions after only one or two members have stated their opinion. The facilitator should:

  A. Tell the team to have a nonbinding vote before beginning a discussion, which will make each person's view apparent.

  B. Ask the team to fill out a questionnaire rating themselves on effective group process.

  C. Tell the quiet members they need to speak out.

  D. Ask what the impact will be on the team if they don't adequately discuss issues.

  Correct Answer: D

• Question 617:

  The leader of a team that had formerly worked together exceptionally well has noticed several disagreements between team members since two new people joined the team two weeks ago. The leader should:

  A. Meet with all team members except the new ones and try to come up with suggestions for resolving any problems.

  B. Have a one-on-one discussion with each of the new members and explain how the team used to avoid arguments.

  C. Ask a facilitator to attend the next few meetings to help reduce conflict.

  D. Do nothing.

  Correct Answer: D

• Question 618:

  Two employees separately submitted the same idea to a company's formal suggestion system on the same date. Under the rules of the system the employee who submits an idea is to receive a portion of the financial savings in the first year,

  which for this idea will be a very substantial amount. However, each employee claims to have come up with the idea and insists that the other stole it and submitted it after a conversation they'd had about a processing problem in their

  department. Neither wants to share the reward.

  The company should:

  A. Change the suggestion system to be available only to teams.

  B. Call in an arbitrator to settle the issue.

  C. Insist that the two employees negotiate with each other until they reach an agreement.

  D. Ask others in the department how they believe the reward should be distributed.

  Correct Answer: C

• Question 619:

  Managers who take shortcuts, push employees beyond their limits, eliminate training, and neglect equipment maintenance probably are:

  A. Dissatisfied with their current salaries.

  B. Evaluated against short-term results.

  C. Striving for a promotion.

  D. Tired and overworked.

  Correct Answer: B

• Question 620:

  A tool used to assess the readiness of the organization to embrace and institutionalize change is:

  A. Management review.

  B. Hoshin planning.

  C. Nominal group technique.

  D. Force-field analysis.

  Correct Answer: D