ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 621:

  You have been meeting every day for four days with the purchasing manager, trying to decide the relative responsibilities of the quality and purchasing departments for dealing with supplier problems. Which of the following would likely be least effective at helping reach agreement?

  A. Meet in a conference room rather than one of your offices.

  B. Wait several days before meeting again.

  C. Write a procedure outlining how you believe the process should work.

  D. Spend more time listening than talking, in order to understand the purchasing manager 's viewpoint.

  Correct Answer: C

• Question 622:

  A department has been asked to name two employees who will become part of a temporary team set up by an external customer to resolve a recurring problem. Which of the following is the least important criterion for selecting the two representatives?

  A. Strong interpersonal skills

  B. Problem-solving skills

  C. Negotiation skills

  D. Knowledge of the customer 's product

  Correct Answer: D

• Question 623:

  In your former position of employment you helped develop a statistical software package that the company markets, and because of your position there you receive royalties on the sales. Your current employer needs to purchase some statistical software and has asked you to select the best available package. You believe that the one sold by your former employer best meets the criteria. You should:

  A. State that you can not participate in the selection process because of your potential bias.

  B. Tell the company of your financial interest in the software selected, along with the reasons for selecting it as the best option.

  C. Simply purchase the software because you know it is the best based on the matrix you used for analysis of the various packages.

  D. Select another statistical software package to avoid any possible perception of bias.

  Correct Answer: B

• Question 624:

  Empowerment can be characterized by each of the following statements except:

  A. Employees are able to operate in a state of self-control.

  B. A partnership is formed between employees and management.

  C. Employees are able to make decisions affecting their work.

  D. Management relinquishes responsibility to employees.

  Correct Answer: D

• Question 625:

  Which of the following best describes the differences between cross- functional and matrix organizations?

  A. Cross-functionals deal with companywide issues, whereas matrices focus on specific projects.

  B. Cross-functionals are often temporary, whereas matrices are permanent.

  C. Cross-functionals deal with internal groups, whereas matrices deal with external groups.

  D. Cross-functionals usually consist of personnel with technical skills, whereas matrices usually consist of high-level functional executives.

  Correct Answer: A

• Question 626:

  Which of the following are good reasons for including workforce personnel on project teams?

  I. Provide subject matter expertise.

  II. Reduce the upper management time commitment.

  III. Increase worker participation in the improvement process.

  IV.

  Reduce the direct-labor allocation on over-budget product lines.

  A.

  I and III only

  B.

  II and IV only

  C.

  I, III, and IV only

  D.

  I, II, III, and IV

  Correct Answer: A

• Question 627:

  Which of the following is not a type of organizational structure?

  A. Strategic

  B. Process

  C. Collateral D. Matrix

  Correct Answer: A

• Question 628:

  Which of the following are ways to promote quality and teamwork in organizations?

  I. Reducing hierarchies

  II. Creating steering committees

  III. Recognizing internal customers

  IV.

  Structuring the organization into teams

  A.

  I and III only

  B.

  II and IV only

  C.

  I, II, and III only

  D.

  I, II, III, and IV

  Correct Answer: D

• Question 629:

  Studies in the healthcare field have identified stethoscopes as one major cause of patient infections. To combat this cause, all healthcare professionals are urged to sterilize their stethoscopes before and after using with each patient. What approach would be best to ensure that this happens?

  A. Provide dispensers with sterilization pads at the entrance to all patient rooms, examining rooms, labs, and operating areas. Periodic unscheduled audits will be taken of the number of pads used. Praise or reprimand will be given based on audit findings.

  B. Same as A above except each wrapper includes a coupon for entering a weekly drawing for a prize of one's choice, and no audit will be conducted.

  C. Same as A above, except wrappers are saved and turned in to supervisor/ department head at end of each shift and no audit will be conducted. Cooperating professionals will receive positive reinforcement for taking action, regardless of number of wrappers submitted.

  D. Professionals working in each unit will be allowed to design their own unit's nonmonetary incentive/reminder for participating in the stethoscope sterilization initiative.

  Correct Answer: D

• Question 630:

  An important benefit of using an internal change agent versus an external change agent is to:

  A. Guarantee reduction of the cycle time for quality improvement because the internal change agent already knows what needs to be done and how to do it.

  B. Set more goals for improvement because the internal change agent has a greater interest in the outcome.

  C. Gain greater support for change from a respected leader who under- stands the company's key business factors and the need for change.

  D. Better protect the needs of all stakeholders by providing feedback to top management that is nonthreatening and more objective.

  Correct Answer: C