ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 641:

  A trio of long-time employees has worked for the ABC Company for 22 to 25 years each, and they are referred to collectively as "the seniors." ABC recently announced plans to improve quality through training and will soon be developing training sessions to be used throughout the organization. The seniors say they have "seen it all" over the years, and they are not impressed with the plans for training everyone. To prevent their negativity from interfering with the success of the training, which of the following actions will be most effective?

  A. Include them on the teams that develop the training

  B. Require them to attend the training to prove its usefulness

  C. Provide them with data attesting to the success of the training in other organizations

  D. Begin the training with the top management level

  Correct Answer: A

• Question 642:

  Which of the following best describes internal customer focus?

  A. Performing a job with the goal of meeting the expectations of the next person in the process

  B. Paying close attention to what an auditee says about customers during an internal audit

  C. Identifying all of the internal operations in an organization that directly affect the end user

  D. Focusing on the expectations that supervisors and managers have about customers

  Correct Answer: A

• Question 643:

  Which of the following aspects of process measurement is most likely to produce false conclusions about that process?

  A. Collecting too much data

  B. Selecting incorrect parameters to measure

  C. Acting on the results too rapidly

  D. Asking operators to collect data on their own processes

  Correct Answer: B

• Question 644:

  At a minimum, self-directed work teams should be authorized to

  A. eliminate or reduce variation

  B. monitor their own processes

  C. expand the scope of their responsibility

  D. establish relevant procedures

  Correct Answer: B

• Question 645:

  To resolve inherent conflicts that arise from multiple customer requirements, an organization should use

  A. quality function deployment

  B. total quality management

  C. six sigma methodology

  D. design of experiments

  Correct Answer: A

• Question 646:

  A cross-functional team has made improvements on a process and the points on an R chart for that process are now consistent and close to the centerline. Which of the following steps would be appropriate for the team to take next?

  A. Test the new process in another, similar area

  B. Reward the process operators

  C. Revise the control limits on the process

  D. Look for special causes in the process

  Correct Answer: C

• Question 647:

  A team has been formed with the goal of reducing the number of chemical suppliers. The team has found that the company purchases 27 different chemicals from 42 different suppliers. The best tool to use first to analyze these data would be a

  A. scatter diagram

  B. Pareto chart

  C. histogram

  D. control chart

  Correct Answer: B

• Question 648:

  A self-directed work team is unique from all other types of teams in which of the following ways?

  A. All team recommendations are implemented.

  B. All team members receive recognition for the team's achievements.

  C. Team members plan and control the team's processes.

  D. Team participation is voluntary.

  Correct Answer: C

• Question 649:

  Team-building activities should be implemented immediately after the team

  A. emerges from the forming stage

  B. members have been selected

  C. member conflicts start to surface

  D. training is completed

  Correct Answer: A

• Question 650:

  Which of the following tools can be used to identify process variation?

  A. Control charts

  B. Failure mode and effects analysis (FMEA)

  C. Scatter diagrams

  D. Interrelationship digraphs

  Correct Answer: A