ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 631:

  The most effective approach for initiating a breakthrough process reengineering effort would be to:

  A. Hire an external consultant to direct the planning and implementation of the process change

  B. Form a cross-functional project team to carry out the process change

  C. Appoint a change agent/sponsor, select a project manager, develop a preliminary plan (including feasibility analysis), obtain funds for detail planning, form a cross-functional project team, plan project details, obtain approval, and implement project. Retain an experienced external consultant as an advisor on issues where internal expertise may be lacking.

  D. Create an awareness of the need for change and communicate a vision of what the change will accomplish

  Correct Answer: D

• Question 632:

  Which of the following is not usually a role of a manager?

  A. Selects people to fill job vacancies

  B. Mentors a potential candidate for management

  C. Determines the legality of a supplier璸artnership agreement

  D. Organizes the work to be done

  Correct Answer: C

• Question 633:

  A leader derives her or his leadership role from:

  A. Her or his experience and training

  B. Acceptance of her or his direction by the followers

  C. Top management

  D. Acceptance by the external customers and the public

  Correct Answer: B

• Question 634:

  Situational leadership is applicable when:

  I. One approach does not meet every situation

  II. A new person on the job requires a lot of direction

  III. A new process has been introduced

  IV. The performer has mastered the task assigned

  A. II and III only

  B. IV only

  C. I, II, III, and IV

  D. III only

  Correct Answer: C

• Question 635:

  Organizational culture is comprised of:

  A. Organization policy

  B. Strategic plans

  C. Values, norms, and assumptions shared by the organization members

  D. Core competency of the organization

  Correct Answer: C

• Question 636:

  The decision-making authority delegated to lower management levels depends on:

  I. The situation

  II. The extent of centralization or decentralization

  III. Which people in the organization have the best information

  IV. The complexity of the environment in which the organization functions

  A. I and III

  B. II and IV

  C. I, II, and IV

  D. I, II, III, and IV

  Correct Answer: D

• Question 637:

  After conducting a kaizen event for cycle time reduction, which of the following should be true?

  A. Cycle time Takt time

  B. Cycle time Takt time

  C. Cycle time Lead time

  D. Cycle time Available time

  Correct Answer: A

• Question 638:

  A process capability study is designed to show the

  A. potential for errors in a process

  B. range of variation in process

  C. capacity of a process

  D. cause of special effects in a process

  Correct Answer: B

• Question 639:

  From a business perspective, which of the following facts about teams makes them crucial to an organization's success?

  A. Members can react quickly if the team loses its focus.

  B. Members gain mutual support from one another.

  C. Teams can gather and analyze data more cheaply than individuals can.

  D. Teams use shared knowledge to make better decisions than individuals can.

  Correct Answer: D

• Question 640:

  Which of the following customer segmentation factors would a company use to develop a "frequent buyer" program for its products?

  A. Geography

  B. Service requirements

  C. Volume of business

  D. Demographics

  Correct Answer: C