ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 601:

  Scenario planning is used for:

  A. Deciding which continuous improvement project recommendations to implement first.

  B. Determining which method of financial analysis to use.

  C. Envisioning several alternative strategic viewpoints.

  D. Analyzing the results of a SWOT analysis.

  Correct Answer: C

• Question 602:

  The preferred technique/tool used to determine the strategies of organizations serving the same market as your own organization is:

  A. Competitive analysis.

  B. Benchmarking.

  C. Industry trade association data research.

  D. Survey of competitor 's customers.

  Correct Answer: A

• Question 603:

  In preparation for strategic planning, organizations should look closely at their industry to determine:

  I. The amount of excess capacity.

  II. Which competitors might join forces and become a greater threat.

  III. How employees perceive competitor advertisements.

  IV.

  What changes in regulatory requirements are likely to occur.

  A.

  I and II

  B.

  II and III

  C.

  I, II, and IV

  D.

  I, II, III, and IV

  Correct Answer: C

• Question 604:

  The role of the quality function in supporting strategic plans could include all but which of the following?

  A. Institute and enforce a quality policy across all organizational functions.

  B. Lead the implementation of an ISO 9001 QMS, as identified in the strategic plan.

  C. Advise other functions in the setting of quality objectives that are linked to the organization's strategic plan.

  D. Facilitate the deployment of the voice of the customer throughout the organization.

  Correct Answer: A

• Question 605:

  An organization's environmental scanning process has uncovered the following:

  

  They have an underutilized core competency.

  

  Their research and development capability is well recognized.

  

  Retention of their best performers is a problem.

  

  A new technology from another country can be employed in developing a whole new product family.

  What technique/tool was most likely used to categorize and analyze these and other similar data?

  A. Priorities matrix

  B. Process map

  C. Quality function deployment

  D. SWOT analysis

  Correct Answer: D

• Question 606:

  To establish the direction an organization's first strategic planning initiative should take, the organization should first create:

  A. A mission statement.

  B. Organizational objectives.

  C. A vision statement.

  D. Action plans.

  Correct Answer: C

• Question 607:

  During the development of company strategy, input should be sought from:

  A. Advertising agencies.

  B. Competitors.

  C. Stakeholders.

  D. Public relations advisers.

  Correct Answer: C

• Question 608:

  Strategic planning may include all but which of the following?

  A. A SWOT analysis

  B. Hoshin planning and deployment

  C. A seven-step problem-solving technique

  D. Scenario planning

  Correct Answer: C

• Question 609:

  Three hospitals are located within the same metropolitan area. One hospital determined that both its cafeteria and its gift shop ranked lower in variety and convenience than the other two hospitals. Which of the following actions would be most appropriate?

  A. Normalize the data based on any significant differences in the customers being served (for example, economic strata).

  B. Subcontract the cafeteria and gift shop to outside sources that can provide greater attention to these nonmedical aspects of the hospital operations.

  C. Colocate the cafeteria and the gift shop in order to share resources, reduce costs, simplify access, and allow a greater investment in variety.

  D. Look at customer purchasing patterns and profit margins to maximize investment payback.

  Correct Answer: A

• Question 610:

  A small chain of five retail stores has just completed its initial strategic planning and wishes to determine the effectiveness of its plans for the first year. They should track and measure:

  A. Results from action plans.

  B. Frequency of application of the quality policy.

  C. Attainment of the strategic objectives.

  D. Organization goals.

  Correct Answer: C